Service Administrator

Www.chandlermacleod.com; Mackay Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

Chandler Macleod in Paget (Queensland) is seeking an experienced Service Administrator to join a busy service team on a 12-month assignment. The role is a full-time position based in Paget, supporting both customers and technical teams in a fast-paced mining and heavy equipment environment.

You will coordinate administrative activities, manage documentation, and provide exceptional customer support while working across service and field teams.

Qualifications

• Previous experience in a Service Administrator, Branch Administrator, Operations Administrator, or similar position.
• Experience with invoicing, purchase orders, timesheets, or job costing.
• Strong customer service and professional communication.

Responsibilities

• Create and manage service job cards and work orders
• Process invoicing and ensure accurate job costing
• Provide administrative support to service and field teams
• Assist with scheduling and coordination of service activities
• Support mobilisation and onboarding requirements
• Process timesheets and maintain accurate records
• Respond to customer enquiries and provide timely updates
• Maintain databases, service records, and reporting documentation
• Prepare reports and support departmental administration
• Contribute to continuous improvement initiatives and process efficiencies

Skills

Customer service

Organisational skills

Attention to detail

Invoicing

Purchase orders

Timesheets

Job costing

MS Office

Tools

Excel

Word

Outlook

Job description

Service Administrator

Paget Location | 12-Month Assignment | Full-Time Hours

Our client, a well-established leader in the heavy equipment and mining sector, is seeking an experienced Service Administrator to join their busy service team based in Paget. This is an excellent opportunity for a highly organised administrator who enjoys working in a fast-paced operational environment and supporting both customers and technical teams.

The Opportunity

As the Service Administrator, you will play a critical role in ensuring the smooth day-to-day operation of the service department. You will be responsible for coordinating administrative activities, supporting service delivery, managing documentation, and providing exceptional customer support. This role suits someone who takes pride in accuracy, enjoys multitasking, and can confidently manage competing priorities in a dynamic workplace.

Key Responsibilities

• Create and manage service job cards and work orders
• Process invoicing and ensure accurate job costing
• Provide administrative support to service and field teams
• Assist with scheduling and coordination of service activities
• Support mobilisation and onboarding requirements
• Process timesheets and maintain accurate records
• Respond to customer enquiries and provide timely updates
• Maintain databases, service records, and reporting documentation
• Prepare reports and support departmental administration
• Contribute to continuous improvement initiatives and process efficiencies

About You

To be successful, you will bring:

• Previous experience in a Service Administrator, Branch Administrator, Operations Administrator, or similar position
• Strong customer service skills with a professional communication style
• Excellent organisational and time management abilities
• High attention to detail and accuracy
• Experience working with invoicing, purchase orders, timesheets, or job costing
• Intermediate Microsoft Office skills, particularly Excel, Word and Outlook
• The ability to manage multiple priorities in a busy environment
• A proactive and team-focused attitude

If you're an experienced administrator looking for your next challenge in a fast-paced service environment, we'd love to hear from you.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.