Service Administrator

Hitachi Construction Machinery; Cavan; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Superannuation

Biannual bonuses

Staff discounts

Career development

Parental leave policy

Health insurance discounts

Employee assistance program

Referral program

Job summary

Hitachi Construction Machinery (Australia) Pty Ltd is seeking a motivated Administrative Team member to join the Service Department at our Cavan branch. This permanent, full-time role offers variety, stability, and a supportive team environment.

You will open and close service jobs, process work orders and timesheets, handle customer enquiries, and provide essential admin support to the branch. Strong computer skills and prior admin experience in a busy office are required.

Qualifications

• Experience working in a busy office environment.
• Experience in a service, workshop or warranty environment is not essential but highly regarded.
• Strong verbal and written communication skills are required.
• Sound level of computer literacy with MS Word, Excel, Outlook and PowerPoint.

Responsibilities

• Open and close Service jobs.
• Prepare and review service work orders.
• Process timesheets.
• Provide exceptional customer service.
• Create and receipting Purchase Orders.
• Answer and direct phone enquiries.
• Support the branch with other general Service Administration tasks.

Skills

MS Word/Excel

Customer service

Communication skills

Data entry

Team player

Education

Administrative experience

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.

The Opportunity

HCA is seeking a motivated, energized and well-presented team player to join our Administrative Team within the Service Department at our Cavan branch. This is a permanent, full-time opportunity offering variety, stability, and the chance to be part of a supportive and collaborative team environment.

Reporting to the AdministrationManager – key responsibilities will include:

• Opening & closing Service jobs
• Preparing and reviewing service work orders
• Processing timesheets
• Providing exceptional customer service
• Creating & receipting Purchase Orders
• Answering and directing phone enquiries
• Supporting the branch with other general Service Administration tasks

About you

• You bring a positive,"glass half full" attitude and a willingness to be a part of the team
• You have an eye for the details.
• Possess a sound level of computer literacy, including Microsoft Word, Excel, Outlook, and PowerPoint
• Demonstrate strong verbal and written communication skills
• Have previous administration experience in a busy office environment
• Experience within a service, workshop, or warranty environment is not essential but will be highly regarded

Hitachi Benefits - What's on Offer

• Competitive Remuneration: Attractive base salary + super + biannual bonuses
• Employee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
• Career: Permanent position in a leading OEM with long term job security
• Culture: Supportive branch culture where your contributions are valued
• Paid Parental Leave Policy
• Health: Discounted health insurance policy + Employee Assistance Program to support our employees and their families
• Referral Program: Successfully refer a friend and earn cash!
• Professional Development: Opportunities for ongoing training and professional development

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.