Service Administrator

Aidacare; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Benefits package

Job summary

Aidacare is seeking a Service Administrator in Brisbane to coordinate regular service calls and respond to client inquiries in a professional manner. You will arrange repairs with service technicians and ensure timely updates to customers.

The role offers ongoing training and a friendly team environment. Key duties include handling calls, scheduling, processing supplier invoices, and pursuing process improvements.

Qualifications

• Exceptional communication skills and friendly customer service.
• Strong computer literacy, including Microsoft Excel, to understand internal systems and deliver timely service.
• Highly motivated with willingness to learn and meet results/targets.

Responsibilities

• Receive calls from customers in a professional manner.
• Communicate customer requirements with Service Technicians and schedule service calls.
• Process purchase orders with relevant suppliers and invoices as required.
• Follow up on progress of current jobs and provide updates to customers.
• Investigate and communicate opportunities to improve processes or expand the service business.

Skills

Strong communication

Customer service

Microsoft Excel

Team player

Willingness to learn

Stakeholder liaison

Tools

Microsoft Excel

Job description

In thisrole, we are looking for a switched-on individual who can coordinate successfuldelivery of regular service calls. You will respond to clients and arrangerepairs to be conducted by our service technicians, doing all this withexcellent customer service.

Role Title: Service Administrator

Hours: Monday –Friday, Full Time Permanent

Reporting: QLD Service Manager

Essential Skills & Qualifications

• Preference for someone with abackground in a similar role, or familiarity with roles in service and repairs
• Exceptional communication skills andfriendly customer service
• Strong computer literacy (includingMicrosoft excel) to understand our internal systems and deliver timely service
• Highly motivated, in yourwillingness to learn and meeting results / targets
• A strong team player and ability towork well with internal and external stakeholders

Duties & Responsibilities

• Receive calls from customers in aprofessional manner
• Communicate customer requirementswith our Service Technicians, and schedule service calls
• Process purchase orders withrelevant suppliers and invoices as required
• Follow up on the progress of currentjobs and provide updates to customers.
• Investigate and communicateopportunities to improves processes or expand the service business.
• Employee discounts on Aidacarehealth equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program tosupport mental wellness
• Benefits package includes discountsfor retail, insurance, gym and more
• Comprehensive training program toequip you with the necessary skills and knowledge

About the company

Aidacare is one of the leading players in the HealthcareEquipment Industry, we pride ourselves on our commitment to excellence,innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90locations across all states and territories in Australia.