Customer Service Consultant

Aidacare; Redcliffe; Vor Ort; AUD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Incentive scheme

Mental wellness program

Discounts on retail/insurance/gym

Zusammenfassung

Qualifikationen

• Previous customer service or industry experience preferred, but not essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to analyse situations and think critically to find solutions to customer issues
• Excellent verbal and written communication skills
• Ability to remain composed in a fast-paced work environment and under pressure

Aufgaben

• Resolve customer issues and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing
• Foster strong and positive relationships with customers to encourage loyalty and repeat business
• Provide excellent customer service over the phone and on emails making a great first impression in every case

Kenntnisse

Customer service experience

Computer systems navigation

Analytical thinking

Verbal & written communication

Work under pressure

Jobbeschreibung

In thisrole, you will act as a frontline troubleshooter, providing excellent salesskills and resolving issues to customers over the phone or email. You will helpbuild positive customer relationships with Aidacare by offering an exceptionalfirst impression, with superior administration skills and stellar customersupport.

Role Title: Customer Service Consultant

Location: Redcliffe, Queensland, Australia

Hours: Monday - Friday, Full Time Permanent

Role Level: Entry - Mid

Reporting: Branch Manager

Essential Skills & Qualifications

• Previous customer service orindustry experience preferred, but not essential
• Adept at navigating computer systemsto manage customer interactions and records
• Ability to analyse situations andthink critically to find solutions to customer issues
• Excellent verbal and writtencommunication skills
• Ability to remain composed in afast-paced work environment and under pressure

Duties & Responsibilities

• Resolve customer issues and concernsin an efficient manner
• Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
• Assist customers with accurate andtimely order placement, tracking, and processing
• Foster strong and positiverelationships with customers to encourage loyalty and repeat business
• Provide excellent customer service overthephone and on emails making a great first impression in every case
• Employee discounts on Aidacarehealth equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program tosupport mental wellness
• Benefits package includes discountsfor retail, insurance, gym and more
• Comprehensive training program toequip you with the necessary skills and knowledge

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.

About the role

In thisrole, you will act as a frontline troubleshooter, providing excellent salesskills and resolving issues to customers over the phone or email. You will helpbuild positive customer relationships with Aidacare by offering an exceptionalfirst impression, with superior administration skills and stellar customersupport.

Role Title: Customer Service Consultant

Location: Redcliffe, Queensland, Australia

Hours: Monday - Friday, Full Time Permanent

Role Level: Entry - Mid

Reporting: Branch Manager

Essential Skills & Qualifications

• Previous customer service orindustry experience preferred, but not essential
• Adept at navigating computer systemsto manage customer interactions and records
• Ability to analyse situations andthink critically to find solutions to customer issues
• Excellent verbal and writtencommunication skills
• Ability to remain composed in afast-paced work environment and under pressure

Duties & Responsibilities

• Resolve … Resubmit ? ??
• Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
• Assist customers with accurate andtimely order placement, tracking, and processing
• Foster strong and positiverelationships with customers to encourage loyalty and repeat business
• Provide excellent customer service overthephone and on emails making a great first impression in every case

Benefits

• Employee discounts on Aidacarehealth equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program tosupport mental wellness
• Benefits package includes discountsfor retail, insurance, gym and more
• Comprehensive training program toequip you with the necessary skills and knowledge

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.