Electronic Secuirty Senior Technician

Glenco Electrical; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Glenco Electrical, with head office in Alexandria and projects across Sydney, seeks an experienced Security Service and Sales Technician for a hybrid role combining quotes and on-site service.

Prepare quotations, review plans, and deliver service and small projects while supporting sales growth. Must have CCTV, access control and intercom experience, solid fault-finding skills, and an Electrical Licence.

Qualifications

• Minimum of 3 years in the security industry.
• Experience with CCTV, access control, alarms and intercom systems.
• Security quoting experience preferred.
• Strong troubleshooting and fault-finding skills.
• In-depth knowledge of current industry standards.
• The ability to interpret plans and technical drawings.
• Strong attention to detail with the ability to meet deadlines.
• SimPro experience would be advantageous but not essential.
• Electrical Licence (required).
• Strong work ethic with a positive can-do attitude.
• Highly presentable with the ability to build rapport.

Responsibilities

• Prepare accurate and timely quotations for security service, maintenance and installation projects.
• Review plans, specifications and site information to determine project scope and pricing.
• Follow up quotes with customers and build strong relationships to maximise conversion opportunities.
• Provide technical advice and recommend practical security solutions that meet customer needs.
• Complete service, maintenance, fault finding and installation works onsite to a high standard.
• Prepare accurate job documentation, including scopes of work, drawings and supporting information.
• Work closely with the operations team to ensure jobs are delivered safely, efficiently and profitably.
• Maintain accurate records and update job information within SimPro and other business systems.
• Identify opportunities for additional work and contribute to the continued growth of the business.
• Provide prompt, professional and accurate support to customers, management and the wider team.
• Actively contribute to continuous improvement initiatives and the future growth of the business.
• Promote Glenco's values by delivering exceptional customer service and maintaining a positive, team-focused attitude.

Skills

Security industry experience

CCTV & access control

Quoting experience

Troubleshooting

Technical drawings

Attention to detail

Intercom systems

Customer rapport

Education

Electrical Licence

Tools

SimPro

Job description

Head office in Alexandria, work located all around Sydney

Hybrid office and field role offering plenty of variety (Supervisor)

Glenco specialises in the installation, integration and maintenance of security surveillance, intruder alarms, integrated access control, and intercom systems.Our extensive experience in the corporate, commercial and residential sector makes us one of the strongest operators in the industry.

Our team are committed to delivering both benchmark levels of customer service and business performance that has underpinned our growthfor more than 10years.

Due to our recent growth andexpansion,we are currentlyseekingan experienced, professional, and dedicatedSecurity Service and Sales Techniciantojoinourteam.

This is a unique hybrid role where you will spend approximately two and a half days each week preparing quotations, following up customers and supporting our sales pipeline, with the remaining two and a half days working onsite delivering service and small project works. It is ideal for someone who enjoys both technical work and helping win new business.

We are looking for someone who wants to build a long-term career and take on increasing responsibility as the business expands. AtGlenco, our people are our most valuableasset,and we seek exceptional people who are both passionate and committed to providing quality work for our customers.

Your key responsibilitiesand day to day dutieswill include:

Prepare accurate and timely quotations for security service, maintenance and installation projects.

Review plans, specifications and site information to determine project scope and pricing.

Follow up quotes with customers & build strong relationships to maximise conversion opportunities.

Provide technical advice and recommend practical security solutions that meet customer needs.

Complete service, maintenance, fault finding and installation works onsite to a high standard.

Prepare accurate job documentation, including scopes of work, drawings and supporting information.

Work closely with the operations team to ensure jobs are delivered safely, efficiently and profitably.

Maintain accurate records and update job information within SimPro and other business systems.

Identify opportunities for additional work and contribute to the continued growth of the business.

Provide prompt, professional and accurate support to customers, management and the wider team.

Actively contribute to continuous improvement initiatives and the future growth of the business.

Promote Glenco's values by delivering exceptional customer service and maintaining a positive, team-focused attitude.

The ideal candidate will have the following skills,knowledge,and experience:

Minimum of3years in the security industryrequired

Experience with CCTV, access control, alarms and intercom systems.

Security quoting experience preferred

Strong troubleshooting and fault-finding skills.

In-depth knowledge of current industry standards

The ability to interpret plans and technical drawings

Strong attention to detailwith the ability to meet deadlines

SimPro experience would be advantageous but not essential

Electrical Licence (required)

Strong work ethic with a positive can-do attitude

Highly presentable with the ability to build rapport