Administrative & Customer Service Coordinator

Frontline Human Resources; Gold Coast City; On-site; AUD 55,000 - 61,000; Full time

Job summary

Frontline Human Resources is recruiting an experienced Administrator / Customer Service Representative for our client in Ormeau, Queensland. The role offers an hourly wage of $41.75 and Monday to Friday work, 8am to 4pm (with some roles 6am to 2pm).

Immediate starts and potential to transition to full-time. You will handle service requests, coordinate scheduling and maintain records in our internal systems.

Qualifications

• Experience in customer service, service coordination or administration, ideally within a technical, maintenance or servicing environment.
• Strong communication and organisational skills, with the ability to liaise professionally with customers, technicians and internal teams.
• Excellent time management and attention to detail, with the ability to coordinate schedules, prioritise tasks and manage multiple service requests.
• Confident using Microsoft Office and internal systems.

Responsibilities

• Coordinate and manage customer service requests for the servicing department, ensuring enquiries, repairs and maintenance requests are actioned promptly.
• Liaise with customers, service technicians and internal departments to schedule service appointments and provide regular updates on job progress.
• Process and maintain accurate service orders, work requests, quotes, invoices and customer records using internal systems.
• Respond to customer enquiries via phone and email, resolving issues professionally and escalating complex matters where required.
• Coordinate technician schedules, allocate service jobs and assist with ensuring jobs are completed within agreed timeframes.
• Maintain accurate administrative records and support the servicing team with reporting, data entry, filing and general day-to-day office administration.

Skills

Customer service

Service coordination

Administration

Communication skills

Time management

Attention to detail

Microsoft Office

Internal systems

Tools

Internal systems

Microsoft Office

Job description

Frontline Human Resources is recruiting an experienced Administrator / Customer Service Representative for our client in Ormeau, Queensland. The role offers an hourly wage of $41.75 and Monday to Friday work, 8am to 4pm (with some roles 6am to 2pm).

Immediate starts and potential to transition to full-time. You will handle service requests, coordinate scheduling and maintain records in our internal systems.