Dynamic Service Admin & Billing Coordinator

SMH Equipment; Townsville City; On-site; AUD 45,000 - 65,000; Full time

Job summary

SMH Equipment in Townsville is seeking a proactive Service Administrator to join our Townsville team. You will support day-to-day administration of service operations, manage work orders and invoicing, and help ensure jobs progress efficiently from start to finish.

The role suits someone with service administration experience who can work closely with technicians, customers and suppliers in a busy workshop environment. A current driver’s licence is required.

Qualifications

• Proficiency in Microsoft 365 and Xero.
• Strong organisational and communication skills.
• Customer-focused approach with the ability to build positive stakeholder relationships.
• Ability to manage competing priorities and work effectively in a busy operational environment.
• Experience using job management, service management or fleet management software (desirable).
• Self-motivated and capable of working independently and collaboratively.
• Current driver's licence.

Responsibilities

• Manage the administrative requirements of service jobs, including work orders, purchase orders, customer invoicing and job close-out activities.
• Build positive relationships with customers, suppliers and internal stakeholders while managing service-related communications and enquiries.
• Coordinate the service inbox and provide general administrative support to the Service Department.
• Work closely with the Branch Manager, Technicians and other business functions; contribute to a positive team environment and assist with leave coverage as required.
• Promote a safe working environment by following company policies and escalating issues when necessary.

Skills

Microsoft 365

Xero

Organisational skills

Communication

Customer relations

Multitasking

Driver's licence

Tools

Job management software

Job description

SMH Equipment in Townsville is seeking a proactive Service Administrator to join our Townsville team. You will support day-to-day administration of service operations, manage work orders and invoicing, and help ensure jobs progress efficiently from start to finish.

The role suits someone with service administration experience who can work closely with technicians, customers and suppliers in a busy workshop environment. A current driver’s licence is required.