Service Admin & Customer Care Specialist

Cummins; Darwin; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Remote location allowance

Onsite parking

Income protection insurance

Private health insurance discounts

Annual remuneration review

Annual bonus program

Job summary

Cummins in Darwin is seeking an attentive administrator to handle supplier invoicing, accounts payable, mail management, scheduling, and safety compliance admin. You will support the service supervisor with account issues and day-to-day workload while delivering world-class service to our established customer base.

You will arrange training, keep accurate technician records, and apply strong communication skills to build relationships with customers, stakeholders, and team members in a

Qualifications

• Experience in customer service, administration, or service support.
• Strong organisational skills with ability to manage competing priorities in a fast-paced environment.
• Well-developed computer skills; training will be provided on internal systems.
• Outstanding communication and interpersonal skills to relate with customers and team members.
• Proactive problem-solving approach with a focus on delivering exceptional service.

Responsibilities

• Complete supplier invoicing, accounts payable, mail management, scheduling, phone handling and safety compliance admin.
• Support the service supervisor with account issues and day-to-day workload.
• Provide world-class service to our established customer base.
• Arrange training and maintain accurate records for technicians.
• Utilise strong verbal and written communication, maintaining a positive, proactive attitude.
• Maintain a heavily customer-focused role.

Skills

Customer service

Administration

Account handling

Communication skills

Organisational skills

Problem-solving

Proactive attitude

Tools

Microsoft Office

Job description

Cummins in Darwin is seeking an attentive administrator to handle supplier invoicing, accounts payable, mail management, scheduling, and safety compliance admin. You will support the service supervisor with account issues and day-to-day workload while delivering world-class service to our established customer base.

You will arrange training, keep accurate technician records, and apply strong communication skills to build relationships with customers, stakeholders, and team members in a