Service Admin

Cummins Inc; Darwin; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Onsite parking

Employee Assistance Program

Paid Parental leave (Conditions apply)

Discounts with PC software/hardware &

Job summary

The Cummins Inc. Darwin office is seeking a proactive Customer Service Administrator to support field service operations and supplier invoicing. You will manage accounts payable tasks, mail, scheduling, and compliance administration while delivering reliable service to our established customers.

You will coordinate training, maintain technician records, and liaise with internal teams with strong verbal and written communication, a positive attitude, and a customer-first mindset.

Qualifications

• Experience in customer service, administration, or service support.
• Strong organisational skills to manage priorities in a fast-paced environment.
• Proficient computer skills; MS Office; training on internal systems will be provided.
• Excellent communication and interpersonal skills to build relationships.
• Proactive problem-solving with a commitment to delivering exceptional service.

Responsibilities

• Handle supplier invoicing, accounts payable, mail management, and scheduling services.
• Answer phone calls and ensure safety compliance admin (JSOs).
• Support service supervisor with day-to-day workload and account issues.
• Provide world-class service to established customer base.
• Arrange training and maintain accurate technician records.
• Utilize strong verbal and written communication with a proactive attitude.
• Maintain a heavily customer-focused approach.

Skills

Customer service

Administration

Organisational skills

Communication

Microsoft Office

Tools

Microsoft Office

Job description

In this role, you will make an impact in the following ways:

• Complete supplier invoicing, accounts payable, mail management, schedule services, answer phone calls, and complete safety compliance admin, including JSO’s
• Support the service supervisor with account issues and day-to-day workload
• Provide world-class service to our well-established customer base
• Arrange training and keep accurate records for technicians
• Utilise your strong verbal and written communication skills with a positive, upbeat attitude and be proactive
• Heavily customer-focused role

To be successful in this role, you will need the following:

• Previous experience in a customer service, administration, or service support role.
• Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment.
• Well-developed computer skills, including proficiency with Microsoft Office applications. Training will be provided on internal systems and processes.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
• A proactive approach to problem-solving, with a commitment to delivering exceptional customer service.

Compensation and Benefits

• Competitive salary paid as a permanent salary plus remote location allowance
• Overtime penalties
• Safety equipment / PPE provided
• Comprehensive Cummins product training provided
• Income Protection continuance insurance
• Discounts with select private health insurance, PC software/hardware and a range of vehicles
• Annual remuneration review
• Participation in an annual variable compensation (bonus) program
• A range of personal and professional benefits
• Onsite parking
• Employee Assistance Program available to employees
• Paid Parental leave (Conditions apply)

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2438634

Relocation Package Yes

100% On-Site No