Service Admin

Cummins; Darwin; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Remote location allowance

Onsite parking

Income protection insurance

Private health insurance discounts

Annual remuneration review

Annual bonus program

Job summary

Cummins in Darwin is seeking an attentive administrator to handle supplier invoicing, accounts payable, mail management, scheduling, and safety compliance admin. You will support the service supervisor with account issues and day-to-day workload while delivering world-class service to our established customer base.

You will arrange training, keep accurate technician records, and apply strong communication skills to build relationships with customers, stakeholders, and team members in a

Qualifications

• Experience in customer service, administration, or service support.
• Strong organisational skills with ability to manage competing priorities in a fast-paced environment.
• Well-developed computer skills; training will be provided on internal systems.
• Outstanding communication and interpersonal skills to relate with customers and team members.
• Proactive problem-solving approach with a focus on delivering exceptional service.

Responsibilities

• Complete supplier invoicing, accounts payable, mail management, scheduling, phone handling and safety compliance admin.
• Support the service supervisor with account issues and day-to-day workload.
• Provide world-class service to our established customer base.
• Arrange training and maintain accurate records for technicians.
• Utilise strong verbal and written communication, maintaining a positive, proactive attitude.
• Maintain a heavily customer-focused role.

Skills

Customer service

Administration

Account handling

Communication skills

Organisational skills

Problem-solving

Proactive attitude

Tools

Microsoft Office

Job description

In this role, you will make an impact in the following ways:

• Complete supplier invoicing, accounts payable, mail management, schedule services, answer phone calls, and complete safety compliance admin, including JSO’s
• Support the service supervisor with account issues and day-to-day workload
• Provide world-class service to our well-established customer base
• Arrange training and keep accurate records for technicians
• Utilise your strong verbal and written communication skills with a positive, upbeat attitude and be proactive
• Heavily customer-focused role

To be successful in this role, you will need the following:

• Previous experience in a customer service, administration, or service support role.
• Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment.
• Well-developed computer skills, including proficiency with Microsoft Office applications. Training will be provided on internal systems and processes.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
• A proactive approach to problem-solving, with a commitment to delivering exceptional customer service.

Compensation and Benefits

• Competitive salary paid as a permanent salary plus remote location allowance
• Safety equipment / PPE provided
• Comprehensive Cummins product training provided
• Income Protection continuance insurance
• Discounts with select private health insurance, PC software/hardware and a range of vehicles
• Annual remuneration review
• Participation in an annual variable compensation (bonus) program
• A range of personal and professional benefits
• Onsite parking
• Employee Assistance Program available to employees