Senior Workers' Comp Claims Technical Lead

DXC Technology Inc.; Australia; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

DXC University onboarding

Flexible leave options

Volunteer days

Employee well-being program

Novated leasing

Discounted health insurance

Job summary

DXC Technology is seeking a Technical Manager to lead workers’ compensation claim decisions, ensuring fairness, evidence-based outcomes, and compliance with state requirements. You will advise Case Managers, oversee complex claims, and drive efficient, auditable processes within the Woolworths account.

This role emphasizes leadership, collaboration, and customer-focused service while maintaining up‑to‑date regulatory knowledge and documentation.

Qualifications

• Qualification in health or business-related field (highly desirable).
• Strong analytical and problem-solving skills with clear, evidence-based guidance.
• Excellent communication across levels; leadership and mentoring abilities.
• Proficient in Microsoft Office Suite.
• Minimum 3 years of workers' compensation case management experience.
• Experience supporting claims management teams in a technical role.
• Experience interpreting legislation and regulatory frameworks.

Responsibilities

• Provide expert technical support to Case Managers for accurate and timely claim decisions.
• Ensure decisions comply with legislative and regulatory requirements.
• Assist with challenging cases by offering insights on legal implications and resolutions.
• Maintain comprehensive documentation to support decisions and audits.
• Respond to queries from injured team members and stakeholders with empathy and clarity.
• Foster customer-focused approach in claims management and escalation handling.
• Identify risks in claims and participate in mitigation strategies.
• Coach and train Case Managers on current laws and best practices.

Skills

Analytical skills

Leadership

Communication

MS Office

Workers' compensation knowledge

Regulatory interpretation

Problem solving

Education

Health or business-related qualification

Tools

Assure system

Job description

DXC Technology is seeking a Technical Manager to lead workers’ compensation claim decisions, ensuring fairness, evidence-based outcomes, and compliance with state requirements. You will advise Case Managers, oversee complex claims, and drive efficient, auditable processes within the Woolworths account.

This role emphasizes leadership, collaboration, and customer-focused service while maintaining up‑to‑date regulatory knowledge and documentation.