Senior Windows Engineer Commonwealth Client

Orro Group; Adelaide, Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Orro Group is seeking an IT support professional to provide day-to-day assistance and ensure staff have access to required systems, devices, and accounts. You will gain exposure to Microsoft 365, Intune, AI and automation while contributing to ongoing improvements.

You will work from Adelaide or Sydney with full work rights. The role offers hands-on experience across a broad technology stack and collaboration with IT professionals.

Qualifications

• Provide first-line IT support across the business.
• Experience administering Microsoft 365 users, groups, mailboxes and MFA.
• Familiar with endpoint management and device provisioning.

Responsibilities

• Providing first-line IT support across the business, troubleshooting issues and escalating where required
• Administering Microsoft 365, including users, groups, mailboxes, MFA, Intune and mobile devices
• Monitoring and managing endpoints through NinjaOne, including patching, alerts and remote support
• Setting up and decommissioning laptops, phones and other IT equipment
• Maintaining accurate IT asset records
• Managing IT requirements for employee onboarding and offboarding, including accounts, devices, licences and system access
• Developing practical user guides and knowledge articles for common IT queries
• Supporting continuous improvement across systems, processes, AI and automation

Skills

IT support

Microsoft 365

Intune

MFA

Endpoint management

Troubleshooting

Tools

NinjaOne

Job description

Ready to turn your IT knowledge into real-world experience? This is a hands-on opportunity to build your skills across a broad technology environment, gain exposure to a variety of systems and work alongside experienced IT professionals who will support your development.

About the Role

Reporting to the Information Systems Manager, you'll provide day-to-day IT support across the organisation and help ensure employees have the systems, devices and access they need to work effectively.

Rather than simply sitting in a ticket queue, you'll gain exposure across Microsoft 365, endpoint management, devices, systems administration, troubleshooting, AI and automation.

Your responsibilities will include:

• Providing first-line IT support across the business, troubleshooting issues and escalating where required
• Administering Microsoft 365, including users, groups, mailboxes, MFA, Intune and mobile devices
• Monitoring and managing endpoints through NinjaOne, including patching, alerts and remote support
• Setting up and decommissioning laptops, phones and other IT equipment
• Maintaining accurate IT asset records
• Managing IT requirements for employee onboarding and offboarding, including accounts, devices, licences and system access
• Developing practical user guides and knowledge articles for common IT queries
• Supporting continuous improvement across systems, processes, AI and automation

Applicants are required to currently be in Adelaide or Sydney with full ongoing working rights to be considered.