Support Technician

Appetency Recruitment Services; Melbourne; Hybrid; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Friendly, supportive working environment

Diverse job role

Company Fuel Card and E-Tag

Company Laptop

Job summary

An established industry player is seeking an experienced IT Support and Network Engineer to join their dynamic team in a hybrid work environment. This role offers the opportunity to work with cutting-edge technologies, providing support for Microsoft Windows systems, and managing both on-premises and cloud infrastructures. Ideal candidates will possess strong analytical and problem-solving skills, along with a solid background in networking and server management. If you're looking to advance your career in a friendly and supportive atmosphere, this position could be your next great opportunity.

Qualifications

• 3+ years in I.T support and network engineering required.
• Strong experience with Microsoft Server, Exchange, and AD is essential.

Responsibilities

• Provide support for Microsoft Windows desktop and servers.
• Monitor networks and servers, ensuring optimal performance.
• Implement and maintain on-premises and cloud systems.

Skills

I.T support experience

Network engineering

Microsoft Server

Exchange

Active Directory

Project design and implementation

Office 365

Networking skills

Firewall experience

Analytical skills

Problem-solving skills

Communication skills

Time management skills

VOIP systems experience

Tools

ConnectWise

Sophos Cloud Anti-Virus

WatchGuard firewalls

Job description

• Friendly, supportive working environment
• Diverse job role
• Company Fuel Card and E-Tag
• Company Laptop

Requirements

• Minimum of 3 years of experience within an I.T support and network engineer role
• Current Australian drivers licence and a reliable vehicle
• Strong Microsoft Server / Exchange / AD experience
• Experience with project design, build, & implementation, specifically relating to Office 365 and Entra ID
• Solid Networking and Firewall experience
• Well-developed analytical and problem-solving skills
• Excellent communication and time management skills
• Experience with VOIP systems, we sell 3CX
• Ability to work independently and as part of a team
• Ability to take ownership of work and follow through with customers
• Availability Monday to Friday (9:00am to 5:30pm)
• Ability to action callouts when required
• Availability for overtime when required

Good to have Requirements

• Experience with WatchGuard Branded firewalls
• Experience with Sophos Cloud Anti-Virus software
• Experience with Connect Wise ticketing software

Responsibilities

• Provide support for Microsoft Windows desktop and servers / Entra ID connected clients
• Monitor networks and servers
• On Premises and Cloud systems Implementation and Maintenance
• Liaise with external software and hardware vendors when required
• Server and Cloud rollouts and workstation configurations
• Log job details and resolutions (We use ConnectWise)

Location: IT Infrastructure (Melbourne - Hybrid, certain work from office and certain work from home days in a week)