Associate Systems Engineer

2021 Kinetic It; Western Australia; On-site; AUD 70,000 - 95,000; Full time

Job summary

Kinetic IT is seeking an Associate Systems Engineer to provide onsite end-user support across desktops, laptops, mobiles and peripherals. You will troubleshoot incidents, assist with hardware refresh and deployment projects, and help maintain asset management and documentation.

You will work collaboratively with teams to deliver high service standards, participate in after-hours support, and travel to customer locations as required.

Qualifications

• Experience delivering end-user desktop support in IT service environments.
• Solid troubleshooting skills for Windows 10/11 and device peripherals.
• Experience supporting mobile devices and engaging with customers.

Responsibilities

• Providing onsite desktop, laptop, peripheral and mobile device support
• Troubleshooting hardware, software and connectivity issues
• Delivering deskside, field and priority support services
• Supporting hardware refresh, deployment and migration projects
• Managing IT assets and device lifecycle activities
• Creating and maintaining technical documentation and knowledge articles
• Identifying recurring issues and contributing to service improvements
• Undertaking metropolitan and regional site visits as required
• Delivering excellent customer service and building stakeholder relationships
• Participating in after-hours support and on-call activities as needed

Skills

Desktop Support

Windows 10/11

Mobile Devices

Customer Service

ITIL awareness

SCCM

Driver's Licence

Tools

SCCM

Job description

Job Description

About The Role

As an Associate Systems Engineer, you'll be responsible for providing onsite support to end users across desktop, laptop, mobile and peripheral environments. Working as part of a collaborative team, you'll troubleshoot incidents and service requests, support hardware refresh and deployment activities, maintain technology assets and help deliver a seamless support experience.

You’ll work across a variety of customer locations, supporting both day-to-day operational needs and larger project activities while contributing to continuous improvement initiatives and maintaining high service standards.

Responsibilities will include:

• Providing onsite desktop, laptop, peripheral and mobile device support
• Troubleshooting and resolving hardware, software and connectivity issues
• Delivering deskside, field and priority support services
• Supporting hardware refresh, deployment and migration projects
• Managing IT assets, stock control and device lifecycle activities
• Creating and maintaining technical documentation and knowledge articles
• Identifying recurring issues and contributing to service improvement initiatives
• Undertaking metropolitan and regional site visits as required
• Delivering exceptional customer service and building strong stakeholder relationships
• Participating in after-hours support and on-call activities when required

What you'll bring to the table:

• Previous experience in desktop support, end user support or IT service delivery environments
• Strong troubleshooting skills across Windows 10 and Windows 11 environments
• Experience supporting mobile devices, including iOS and Android
• Excellent communication and customer service skills
• The ability to manage competing priorities and work autonomously
• A current Australian Driver's Licence and willingness to travel to customer locations
• Experience supporting hardware deployments, refresh programs and asset management activities
• Exposure to SCCM/Configuration Manager and ITIL practices will be highly regarded
• ITIL Foundation, Microsoft Modern Desktop Administrator or similar certifications are advantageous
• A collaborative approach and passion for continuous learning

Compliance Requirements

Successful applicants will be required to complete relevant background screening and security checks as part of the onboarding process.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.

Advance your career - Access new roles via our internal 'Opportunity Marketplace' careers hub.

Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).

Celebrate together - Social events, cultural celebrations, end-of-year functions and more.

Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.