Senior Unified Communications & Networks Engineer

Queensland Government; Gold Coast City; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salaries above market rate

12.75% superannuation

Generous leave loading 17.5%

Employee wellbeing & development

Flexible leave provisions

Job summary

Queensland Government seeks a highly skilled specialist in data networks and unified communications to design, analyse and manage complex system integrations within the Digital Partnership Team. You will lead a small technical team, advise on direction, and ensure robust enterprise infrastructure.

Responsibilities include design, deployment, documentation and reporting on network and UC performance, with ITIL-aligned change and incident management. Strong Cisco and VoIP expertise required.

Qualifications

• Provide advanced technical expertise in data networks and unified communications to determine technical direction and support enterprise infrastructure.
• Demonstrate ability to supervise a small technical team and ensure service levels.
• Document and maintain data network and UC infrastructure within the Digital Partnership Team.
• Contribute to change, problem, capacity, incident, risk and continuity planning using ITIL.

Responsibilities

• Provide high level technical knowledge for 2nd level support and incident resolution.
• Document and maintain data network and UC infrastructure.
• Produce reports and recommendations on operational performance.
• Guide ITIL-aligned change and incident processes.

Skills

Cisco LAN design

Layer2/3 routing

VLANs

VRF configuration

Cisco Wireless

Cisco Wireless Controllers

CUCM/UCCX/Unity

IP Telephony (VoIP)

SIP/H.323/SCCP

Wireless site survey

ITIL

Technical leadership

Tools

CUCM

UCCX

Unity

Job description

Queensland Government seeks a highly skilled specialist in data networks and unified communications to design, analyse and manage complex system integrations within the Digital Partnership Team. You will lead a small technical team, advise on direction, and ensure robust enterprise infrastructure.

Responsibilities include design, deployment, documentation and reporting on network and UC performance, with ITIL-aligned change and incident management. Strong Cisco and VoIP expertise required.