Unified Communications Technician

Queensland Government; Gold Coast City; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salaries above market rate

12.75% superannuation

Generous leave loading 17.5%

Employee wellbeing & development

Flexible leave provisions

Job summary

Queensland Government seeks a highly skilled specialist in data networks and unified communications to design, analyse and manage complex system integrations within the Digital Partnership Team. You will lead a small technical team, advise on direction, and ensure robust enterprise infrastructure.

Responsibilities include design, deployment, documentation and reporting on network and UC performance, with ITIL-aligned change and incident management. Strong Cisco and VoIP expertise required.

Qualifications

• Provide advanced technical expertise in data networks and unified communications to determine technical direction and support enterprise infrastructure.
• Demonstrate ability to supervise a small technical team and ensure service levels.
• Document and maintain data network and UC infrastructure within the Digital Partnership Team.
• Contribute to change, problem, capacity, incident, risk and continuity planning using ITIL.

Responsibilities

• Provide high level technical knowledge for 2nd level support and incident resolution.
• Document and maintain data network and UC infrastructure.
• Produce reports and recommendations on operational performance.
• Guide ITIL-aligned change and incident processes.

Skills

Cisco LAN design

Layer2/3 routing

VLANs

VRF configuration

Cisco Wireless

Cisco Wireless Controllers

CUCM/UCCX/Unity

IP Telephony (VoIP)

SIP/H.323/SCCP

Wireless site survey

ITIL

Technical leadership

Tools

CUCM

UCCX

Unity

Job description

What you'll doProvide high level technical knowledge advice and skills in both the analysis of data network and unified communications systems as well as the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.Supervise a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.Document and maintain the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.Contribute to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.About youWe are searching for someone who can:Provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN's and VRF's.Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.Wireless site survey and troubleshooting skills.Cisco Unified Communications Manager (CUCM), UCCX, UnityIntegration of wireless IP handsets to CUCM including messaging and duress systems.Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)Demonstrated skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changesDemonstrated ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunitiesWhy work with us?Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.Competitive salaries12.75% superannuation17.5% leave loadingEmployee wellbeing & developmentAccess to 24/7 confidential employee support providers and counsellors including for immediate family membersAdditional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.Access to a variety of programs and initiatives to support training and career growth.Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.Our commitment to equity, diversity and inclusionAt Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.Ready to apply?For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.