Lead Warehouse Supervisor – Early Shift (Fmcg/Food)

Blackbook Recruitment; Sydney; Presencial; AUD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Blackbook Recruitment is seeking a Reservation Booking Manager to join its team. You will coordinate reservations for adventure packages, communicating with clients by phone and email to provide information and resolve questions.

The role requires experience in customer service, travel or hospitality, keen attention to detail, and proficiency with reservation software and MS Office. You will work with sales, marketing, and operations to ensure a seamless booking experience.

Formación

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsabilidades

• Manage and coordinate all aspects of reservations for adventure packages.
• Communicate with clients via phone and email to provide information and assist with concerns.
• Collaborate with sales and marketing to update and promote packages and offers.
• Utilize reservation management software to track bookings, payments, and cancellations.
• Work with operations to ensure reservations are confirmed and travel needs arranged.
• Provide exceptional customer service by resolving issues before, during, or after a trip.
• Maintain accurate records of reservations and customer information.
• Assist in developing and implementing new processes to improve the booking experience.

Conocimientos

Customer service

Communication

Attention to detail

Multi-tasking

Independent work

Team collaboration

Problem solving

Herramientas

Reservation management software

Microsoft Office

Descripción del empleo

Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem-solving skills with a positive attitude

If you are passionate about exploring the world, have excellent customer service skills, and thrive in a fast-paced environment, we want to hear from you! Join our team and be a part of creating unforgettable adventures for our customers.