Remote Reservations Specialist

Elevate Careers Network; Gold Coast City; Remote; AUD 45,000 - 70,000; Full time

Benefits offered by this job

Exclusive software access

Flexible hours

Thriving environment

Community knowledge

Free travel opportunities

Job summary

Elevate Careers Network is seeking a Remote Reservation Specialist to handle bookings, itineraries, and client communications from anywhere. You will coordinate flights, hotels, and activities, while delivering exceptional service and proactive support.

This role emphasizes CRM usage, detail orientation, quick problem solving, and collaboration with partners to ensure seamless travel experiences for clients.

Qualifications

• Experience in hospitality, event planning, or customer service.
• Strong knowledge of booking systems and processes.
• Excellent communication and interpersonal skills with a customer-first approach.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to problem-solve and stay calm under pressure.
• Proficiency in using CRM systems and Microsoft Office Suite.
• Passion for creating memorable experiences for clients.

Responsibilities

• Serve as the main liaison between clients and partners to ensure seamless communication and support.
• Design and manage personalized travel itineraries, including flights, accommodations, transportation, and activities.
• Handle client inquiries, issues, and last-minute changes with professionalism and efficiency.
• Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction.
• Monitor schedules and ensure all aspects of the client's journey run smoothly.
• Provide proactive support by addressing concerns or special requests before, during, and after the trip.
• Assist in documentation and inform clients about necessary requirements such as passports, visas, and vaccinations.
• Keep clients updated on travel advisories, destination insights, and trends.
• Utilize CRM systems to manage client profiles, preferences, and feedback.
• Collaborate with internal teams to improve the overall client experience.

Skills

Customer service

Hospitality experience

Booking systems

CRM proficiency

Communication

Organizational skills

Problem solving

Tools

CRM software

Microsoft Office

Job description

About Us:

We specialize in crafting unforgettable, personalized experiences for our clients. We take the stress out of planning and manage every detail so our clients can focus on enjoying their adventures.

We're looking for a Remote Reservation Specialist to join our team and ensure every client's journey is seamless from start to finish.

Job Overview:

As a Remote Reservation Specialist, you will be the key point of contact for our clients, managing their travel plans from booking flights and accommodations to curating personalized itineraries.

Your goal is to ensure our clients have smooth, enjoyable travel experiences while providing top-notch customer service.

Key Responsibilities:

• Serve as the main liaison between clients and partners to ensure seamless communication and support.
• Design and manage personalized travel itineraries, including flights, accommodations, transportation, and activities.
• Handle client inquiries, issues, and last-minute changes with professionalism and efficiency.
• Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction.
• Monitor schedules and ensure all aspects of the client's journey run smoothly.
• Provide proactive support by addressing concerns or special requests before, during, and after the trip.
• Assist in documentation and inform clients about necessary requirements such as passports, visas, and vaccinations.
• Keep clients updated on travel advisories, destination insights, and trends.
• Utilize CRM systems to manage client profiles, preferences, and feedback.
• Collaborate with internal teams to improve the overall client experience.

Qualifications:

• Experience in hospitality, event planning, or customer service (preferred but not required).
• Strong knowledge of booking systems, platforms, and processes.
• Excellent communication and interpersonal skills with a customer-first approach.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to problem-solve and stay calm under pressure.
• Proficiency in using CRM systems and Microsoft Office Suite.
• Passion for creating memorable experiences for clients.

What We Offer:

• Exclusive Software Access: Our state-of-the-art booking engine outperforms top sites like Hotels.com, Expedia, and Booking.com, saving your clients hundreds of dollars per night.
• Flexible Hours: Create your own schedule and work whenever it suits you.
• Creating a thriving environment that brings repeat business
• Community- Have the knowledge of peers and Supplier Development Managers to stay at the top.
• Free Travel Opportunities: Earn free trips for both business and pleasure as you grow your business.

Who We're Looking For:

• Are self-motivated.
• Love the idea of working in the travel industry.
• Want to be part of a dynamic and supportive community.
• Are looking for a flexible, remote opportunity that fits their lifestyle.

Note:

Candidates must have work authorization and reside in LATAM, USA, UK or Australia. Unfortunately, we are not currently authorized to accept applicants from India, Africa, or Canada.