Senior Ticketing Coordinator

National Rugby League; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

The National Rugby League (NRL) is seeking a Senior Ticketing Coordinator to oversee ticketing operations for major events, including inventory, pricing, on-sale activities and reporting. You will collaborate with clubs, venues and partners to deliver seamless event-day experiences.

Responsibilities include building ticket products, managing allocations, generating reports, and resolving issues while maintaining data integrity and customer service standards.

Qualifications

• 2 years' experience in a similar role.
• Experience using ticketing platforms such as Ticketek and Ticketmaster.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and a commitment to accuracy.
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to prepare, analyse and interpret ticket sales and operational reports.
• Ability to work both independently and collaboratively within a team environment

Responsibilities

• Coordinate ticket builds, on-sale activities and quality assurance, including pricing, seating categories and ticket products.
• Manage ticket inventory, allocations, holds, releases, fulfilment and reconciliations.
• Support ticketing operations from event planning through to event-day delivery.
• Process ticketing requests for clubs, partners, venues, hospitality providers and internal stakeholders.
• Prepare accurate ticket sales, inventory, operational and post-event reports.
• Maintain ticketing records, documentation, dashboards and administrative processes.
• Respond to customer and stakeholder enquiries within agreed service levels.
• Build strong working relationships with internal teams, clubs, venues, partners and ticketing agencies.
• Investigate discrepancies, resolve operational issues and elevate complex matters as required.
• Identify opportunities to improve ticketing systems, processes and reporting.
• Build strong relationships with internal stakeholders and external customers to support business outcomes.

Job description

About Us

At the National Rugby League (NRL), we’re incredibly proud of our game and the impact it has on players, fans, and communities across Australia and the Pacific. Rugby League is an inclusive sport for everyone, and our workplace reflects that we are inclusive, celebrate diversity, and strive to create a culture where all people feel they belong. Rugby League brings people together both on and off the field, with our broadcasts consistently ranking among the most watched programs nationwide.

Senior Ticketing Coordinator

We’re looking for a Senior Ticketing Coordinator to join our Ticketing team and help shape the future of Rugby League. If you’re ready to make an impact in a fast-paced, purpose-led organisation, we want to hear from you.

The Role

As Senior Ticketing Coordinator, you will coordinate ticketing operations across NRL Major Events, including ticket builds, inventory, reporting, stakeholder requirements and event-day delivery.

Working with internal teams, clubs, venues, partners and ticketing agencies, you will ensure ticketing requirements are delivered accurately and on time. You will also resolve operational issues, maintain ticketing data and support improvements to systems and processes.

Key Responsibilities

In this role you will:

• Coordinate ticket builds, on-sale activities and quality assurance, including pricing, seating categories and ticket products.
• Manage ticket inventory, allocations, holds, releases, fulfilment and reconciliations.
• Support ticketing operations from event planning through to event-day delivery.
• Process ticketing requests for clubs, partners, venues, hospitality providers and internal stakeholders.
• Prepare accurate ticket sales, inventory, operational and post-event reports.
• Maintain ticketing records, documentation, dashboards and administrative processes.
• Respond to customer and stakeholder enquiries within agreed service levels.
• Build strong working relationships with internal teams, clubs, venues, partners and ticketing agencies.
• Investigate discrepancies, resolve operational issues and elevate complex matters as required.
• Identify opportunities to improve ticketing systems, processes and reporting.
• Build strong relationships with internal stakeholders and external customers to support business outcomes.

About You

• Have 2 years' experiencein a similar role.
• Experience using ticketing platforms such as Ticketek and Ticketmaster.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and a commitment to accuracy.
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to prepare, analyse and interpret ticket sales and operational reports.
• Ability to work both independently and collaboratively within a team environment

Whilst we look for experience, we also look for people who share the same beliefs as our organisation – we are UNITED, POSITIVE, INCLUSIVE & DISCIPLINED. Should you meet most of the criteria and share our beliefs.

The NRL is a child-safe organisation committed to providing a safe place for all children to learn and have fun. We have strong recruitment procedures to make sure the safest and most suitable people work with us and require all applicants to undergo an extensive screening process prior to appointment, a process that will include, but is not limited to comprehensive reference checks, an identity check, “Working with Children” checks and/or national criminal history checks