Senior Ticketing Coordinator

Everi Pty; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

National Rugby League (NRL) is seeking a Senior Ticketing Coordinator to coordinate ticketing operations across major events, including ticket builds, inventory, reporting and event-day delivery.

You will work with clubs, venues, partners and agencies to ensure requirements are delivered on time, resolve issues and maintain data and processes. Ideal candidates have 2 years in a similar role, experience with Ticketek/Ticketmaster, strong organisational skills and proficiency in Excel.

Qualifications

• 2 years' experience in a similar ticketing role.
• Experience using Ticketek and Ticketmaster.
• Strong organisational skills to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and a commitment to accuracy.
• Strong written and verbal communication skills.
• Intermediate Microsoft Excel skills.
• The ability to prepare, analyse and interpret ticket sales and operational reports.
• Ability to work both independently and collaboratively within a team environment.

Responsibilities

• Coordinate ticket builds, on-sale activities and quality assurance, including pricing, seating categories and ticket products.
• Manage ticket inventory, allocations, holds, releases, fulfilment and reconciliations.
• Support ticketing operations from event planning through to event-day delivery.
• Process ticketing requests for clubs, partners, venues, hospitality providers and internal stakeholders.
• Prepare accurate ticket sales, inventory, operational and post-event reports.
• Maintain ticketing records, dashboards and administrative processes.
• Respond to customer and stakeholder enquiries within agreed service levels.
• Build strong working relationships with internal teams, clubs, venues, partners and ticketing agencies.
• Investigate discrepancies, resolve operational issues and elevate complex matters as required.
• Identify opportunities to improve ticketing systems, processes and reporting.
• Build strong relationships with internal stakeholders and external customers to support business outcomes.

Skills

Organisational skills

Attention to detail

Communication skills

Teamwork

Tools

Ticketek

Ticketmaster

Excel

Job description

Job Description

As Senior Ticketing Coordinator, you will coordinate ticketing operations across NRL Major Events, including ticket builds, inventory, reporting, stakeholder requirements and event-day delivery.

Working with internal teams, clubs, venues, partners and ticketing agencies, you will ensure ticketing requirements are delivered accurately and on time. You will also resolve operational issues, maintain ticketing data and support improvements to systems and processes., In this role you will:

• Coordinate ticket builds, on-sale activities and quality assurance, including pricing, seating categories and ticket products.
• Manage ticket inventory, allocations, holds, releases, fulfilment and reconciliations.
• Support ticketing operations from event planning through to event-day delivery.
• Process ticketing requests for clubs, partners, venues, hospitality providers and internal stakeholders.
• Prepare accurate ticket sales, inventory, operational and post-event reports.
• Maintain ticketing records, documentation, dashboards and administrative processes.
• Respond to customer and stakeholder enquiries within agreed service levels.
• Build strong working relationships with internal teams, clubs, venues, partners and ticketing agencies.
• Investigate discrepancies, resolve operational issues and elevate complex matters as required.
• Identify opportunities to improve ticketing systems, processes and reporting.
• Build strong relationships with internal stakeholders and external customers to support business outcomes.

About the Employer

At the National Rugby League (NRL), we're incredibly proud of our game and the impact it has on players, fans, and communities across Australia and the Pacific. Rugby League is an inclusive sport for everyone, and our workplace reflects that we are inclusive, celebrate diversity, and strive to create a culture where all people feel they belong. Rugby League brings people together both on and off the field, with our broadcasts consistently ranking among the most watched programs nationwide.

About the Candidate

Ideally you will have:

• Have 2 years' experience in a similar role.
• Experience using ticketing platforms such as Ticketek and Ticketmaster.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and a commitment to accuracy.
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to prepare, analyse and interpret ticket sales and operational reports.
• Ability to work both independently and collaboratively within a team environment