Premium Hospitality Administrator

National Rugby League; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

National Rugby League (NRL) is seeking a Premium Hospitality Administrator to join our Commercial team in Sydney to manage hospitality sales data and inventory across major events. You will work with Hospitality, Sales, Partnerships and Finance to ensure invoicing, reporting and data accuracy support revenue management and informed decision-making.

Reporting to the Premium Hospitality Manager, you will maintain systems, generate reports, and help drive improvements in processes and controls to

Qualifications

• Tertiary qualifications in Business Administration, Event Management, or related discipline, or equivalent experience.
• 3–4 years’ experience in administration, finance, inventory or sales support.
• Advanced Excel and Microsoft Office proficiency.
• Strong financial accuracy in invoicing, payments and reconciliations.
• Excellent organisation, time-management and data quality.
• Experience with online sales or event-management platforms (Event Chain, Monday.com) is desirable.
• Project management experience is highly desirable.

Responsibilities

• Maintain accurate hospitality inventory across systems.
• Reconcile sales against inventory allocations and resolve discrepancies.
• Prepare regular sales and inventory reports highlighting risks and opportunities.
• Raise invoices and process payments; reconcile financial reports.
• Coordinate post-event financial reconciliations and revenue validation.
• Manage hospitality inbox and respond within one business day.
• Assist with government reporting relating to hospitality attendance.
• Identify opportunities to improve hospitality systems, processes and controls.
• Ensure currency conversions and cost accruals are accurate.

Skills

Advanced Microsoft Office

Financial acumen

Organisational skills

Time management

Attention to detail

Multitasking

Communication skills

Stakeholder management

Problem-solving

Project management

Education

Tertiary qualifications in Business Administration / Event Management

Tools

Event Chain

Monday.com

Job description

• Responsible managing hospitality sales data and inventory across NRL Events
• Provide reliable reporting and administrative support
• We are UNITED, POSITIVE, INCLUSIVE & DISCIPLINED.

At the National Rugby League (NRL), we’re incredibly proud of our game and the impact it has on players, fans, and communities across Australia and the Pacific. Rugby League is an inclusive sport for everyone, and our workplace reflects that we are inclusive, celebrate diversity, and strive to create a culture where all people feel they belong. Rugby League brings people together both on and off the field, with our broadcasts consistently ranking among the most watched programs nationwide.

We’re looking for a Premium Hospitality Administrator to join our Commercial team and support the delivery of Premium Hospitality across NRL Major Events.

The Role

Reporting to the Premium Hospitality Manager, you will be responsible for accurately managing hospitality sales data and inventory across NRL Major Events.

You will work closely with the Hospitality, Sales, Partnerships and Finance teams to ensure sales, inventory, invoicing and payment information is accurately captured and maintained across relevant systems. You will also provide reliable reporting and administrative support to enable effective revenue management and informed decision-making.

Key Responsibilities

In this role you will:

• Maintain accurate and up-to-date hospitality inventory across all relevant systems.
• Reconcile hospitality sales against inventory allocations and promptly resolve discrepancies.
• Monitor inventory holds, releases and allocations in collaboration with key internal teams.
• Prepare regular sales and inventory reports, highlighting potential risks and opportunities.
• Maintain accurate customer and stakeholder information across relevant systems.
• Raise invoices, process customer payments and reconcile financial reports.
• Prepare internal cross-charges and ensure costs and revenue are correctly allocated across events and cost centres.
• Coordinate post-event financial reconciliations, including revenue validation and issue resolution.
• Prepare hospitality cost accruals, ensuring currency conversions and supporting summaries are accurate.
• Create and distribute hospitality booking forms and online sales links for internal and external sales agents.
• Support government reporting requirements relating to hospitality customer attendance.
• Manage the NRL Hospitality inbox and ensure enquiries are responded to or actioned within one business day.
• Prepare and distribute on-sale communications to relevant stakeholders.
• Coordinate client feedback surveys and support post-event debriefs.
• Manage competing sales, inventory, invoicing, payment and reporting deadlines across multiple events.
• Identify and implement opportunities to improve hospitality systems, processes and controls.
• Proactively identify and resolve issues before they impact event delivery or revenue.

About You

Ideally you will have:

• Tertiary qualifications in Business Management, Administration, Event Management or a related discipline, or equivalent relevant experience.
• Three to four years’ experience in an administration, finance, inventory or sales support role.
• Advanced Microsoft Office skills, particularly Microsoft Excel.
• Strong financial acumen and experience with invoicing, payments and reconciliations.
• Excellent organisational and time-management skills.
• Strong attention to detail and a commitment to maintaining accurate data.
• The ability to manage multiple events, projects and competing deadlines simultaneously.
• Clear written and verbal communication skills.
• Strong stakeholder relationship and customer service skills.
• A proactive approach to problem-solving and continuous improvement.
• Experience using online sales or event-management platforms, particularly Event Chain and Monday.com, is desirable.
• Project management experience is highly desirable.

Whilst we look for experience, we also look for people who share the same beliefs as our organisation - we are UNITED, POSITIVE, INCLUSIVE & DISCIPLINED.

The NRL is a child-safe organisation committed to providing a safe place for all children to learn and have fun. We have strong recruitment procedures to make sure the safest and most suitable people work with us and require all applicants to undergo an extensive screening process prior to appointment, a process that will include, but is not limited to comprehensive reference checks, an identity check, “Working with Children” checks and/or national criminal history checks.

Premium Hospitality Administrator Sydney, NSW, AU