Senior Ticketing Lead for Major Events

National Rugby League; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

The National Rugby League (NRL) is seeking a Senior Ticketing Coordinator to oversee ticketing operations for major events, including inventory, pricing, on-sale activities and reporting. You will collaborate with clubs, venues and partners to deliver seamless event-day experiences.

Responsibilities include building ticket products, managing allocations, generating reports, and resolving issues while maintaining data integrity and customer service standards.

Qualifications

• 2 years' experience in a similar role.
• Experience using ticketing platforms such as Ticketek and Ticketmaster.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and a commitment to accuracy.
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to prepare, analyse and interpret ticket sales and operational reports.
• Ability to work both independently and collaboratively within a team environment

Responsibilities

• Coordinate ticket builds, on-sale activities and quality assurance, including pricing, seating categories and ticket products.
• Manage ticket inventory, allocations, holds, releases, fulfilment and reconciliations.
• Support ticketing operations from event planning through to event-day delivery.
• Process ticketing requests for clubs, partners, venues, hospitality providers and internal stakeholders.
• Prepare accurate ticket sales, inventory, operational and post-event reports.
• Maintain ticketing records, documentation, dashboards and administrative processes.
• Respond to customer and stakeholder enquiries within agreed service levels.
• Build strong working relationships with internal teams, clubs, venues, partners and ticketing agencies.
• Investigate discrepancies, resolve operational issues and elevate complex matters as required.
• Identify opportunities to improve ticketing systems, processes and reporting.
• Build strong relationships with internal stakeholders and external customers to support business outcomes.

Job description

The National Rugby League (NRL) is seeking a Senior Ticketing Coordinator to oversee ticketing operations for major events, including inventory, pricing, on-sale activities and reporting. You will collaborate with clubs, venues and partners to deliver seamless event-day experiences.

Responsibilities include building ticket products, managing allocations, generating reports, and resolving issues while maintaining data integrity and customer service standards.