Senior Technical Specialist - Complex Property Claims Coach

Suncorp Group; Melbourne; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Suncorp shares

Hybrid working

Parental leave 20 weeks

Flexible leave 5 days

Study support

Wellbeing coaching

Employee discounts

Fitness Passport

Volunteer leave

Diversity & inclusion

Job summary

Suncorp Group in Melbourne seeks a Technical Specialist to provide trusted advice on complex commercial property claims, including events claims, and to coach the claims team with technical training. You will work with leaders to identify trends, manage risks, and support sound customer and regulatory outcomes, while building strong relationships with customers, brokers and internal stakeholders.

This hybrid role offers flexible work across Brisbane, Sydney or Melbourne and opportunities to

Qualifications

• Five years' experience managing complex commercial claims.
• ANZIIF studies completed or in progress, or equivalent.
• Strong knowledge of commercial property claims, policies and risk.
• Sound judgement for decisions within delegated authority.
• Clear communication and negotiation skills.

Responsibilities

• Provide specialist advice on complex commercial property claims.
• Support escalated referrals and significant events.
• Coach claims professionals through training and knowledge sharing.
• Identify risks and improve processes with leaders.
• Build relationships with customers, brokers and internal teams.
• Review and write knowledge articles.

Skills

Complex commercial claims

Coaching & knowledge sharing

Stakeholder management

Policy interpretation

Analytical skills

Education

ANZIIF studies or equivalent

Job description

Suncorp Group in Melbourne seeks a Technical Specialist to provide trusted advice on complex commercial property claims, including events claims, and to coach the claims team with technical training. You will work with leaders to identify trends, manage risks, and support sound customer and regulatory outcomes, while building strong relationships with customers, brokers and internal stakeholders.

This hybrid role offers flexible work across Brisbane, Sydney or Melbourne and opportunities to