Technical Specialist: Commercial Property Claims Coach

Suncorp Group; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid working

20 weeks paid parental leave

Study support

Volunteer leave

EAP access

Employee share plan

Retail discounts

Job summary

Suncorp Group is seeking a Technical Specialist to provide trusted advice on complex commercial property claims, including events claims, across Australia. You will coach claims professionals, deliver technical training and strengthen claim quality while working with leaders to manage risk and customer outcomes.

You'll support escalations, partner with internal and external stakeholders, and identify process improvements.

Qualifications

• Five years’ experience managing complex commercial claims.
• Completed or current ANZIIF studies or equivalent.
• Strong commercial property knowledge and policy interpretation.
• Sound judgement with delegated authority experience.
• Clear communication and stakeholder management.
• Knowledge of multi-jurisdictional claims, strata, major loss or engineering helpful.

Responsibilities

• Provide specialist advice on complex commercial property claims.
• Support decisions within delegated authority and escalate risks.
• Coach claims team through training and knowledge sharing.
• Provide input for fires, floods, major losses and events.
• Identify trends and improvements to claim quality.
• Build relationships with customers, brokers, providers, legal teams.
• Review and write knowledge articles.

Skills

Negotiation

Stakeholder management

Coaching

Communication skills

Analytical thinking

Decision making

Education

ANZIIF studies

Job description

Suncorp Group is seeking a Technical Specialist to provide trusted advice on complex commercial property claims, including events claims, across Australia. You will coach claims professionals, deliver technical training and strengthen claim quality while working with leaders to manage risk and customer outcomes.

You'll support escalations, partner with internal and external stakeholders, and identify process improvements.