Technical Specialist

Suncorp Group; Melbourne; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Suncorp shares

Hybrid working

Parental leave 20 weeks

Flexible leave 5 days

Study support

Wellbeing coaching

Employee discounts

Fitness Passport

Volunteer leave

Diversity & inclusion

Job summary

Suncorp Group in Melbourne seeks a Technical Specialist to provide trusted advice on complex commercial property claims, including events claims, and to coach the claims team with technical training. You will work with leaders to identify trends, manage risks, and support sound customer and regulatory outcomes, while building strong relationships with customers, brokers and internal stakeholders.

This hybrid role offers flexible work across Brisbane, Sydney or Melbourne and opportunities to

Qualifications

• Five years' experience managing complex commercial claims.
• ANZIIF studies completed or in progress, or equivalent.
• Strong knowledge of commercial property claims, policies and risk.
• Sound judgement for decisions within delegated authority.
• Clear communication and negotiation skills.

Responsibilities

• Provide specialist advice on complex commercial property claims.
• Support escalated referrals and significant events.
• Coach claims professionals through training and knowledge sharing.
• Identify risks and improve processes with leaders.
• Build relationships with customers, brokers and internal teams.
• Review and write knowledge articles.

Skills

Complex commercial claims

Coaching & knowledge sharing

Stakeholder management

Policy interpretation

Analytical skills

Education

ANZIIF studies or equivalent

Job description

• Shape complex commercial property claim outcomes
• Build technical capability through coaching and advice
• Work flexibly from Brisbane, Sydney or Melbourne

Job Description

• Shape complex commercial property claim outcomes
• Build technical capability through coaching and advice
• Work flexibly from Brisbane, Sydney or Melbourne

About The Role

As a Technical Specialist, you will provide trusted advice on complex commercial property claims, including events claims. You will support escalated referrals, sensitive claims, significant events and complaints involving internal and external dispute resolution. You will also coach claims professionals, deliver technical training and help strengthen claim quality across the team. Working with leaders and stakeholders, you will identify risks, improve processes and support sound commercial, regulatory and customer outcomes.

What You'll Do

• Provide specialist advice on complex commercial property claims, policies, legislation, processes and technical referrals
• Support decisions and approvals within delegated authority, escalating risks and sensitive matters when required
• Coach claims team members through side-by-side support, technical training, induction and knowledge sharing
• Provide technical input for fires, floods, major losses and other significant events
• Work with leaders to identify trends, capability gaps and opportunities to improve claim quality
• Build effective relationships with customers, brokers, service providers, legal teams and internal stakeholders
• Review and write knowledge articles

What You'll Bring

• At least five years’ experience managing complex commercial claims or working in a similar role
• Completed or current ANZIIF studies, or an equivalent qualification
• Strong commercial property claims knowledge, including policy interpretation, claim strategy and risk management
• Sound judgement and analytical skills, with experience making commercial decisions within delegated authority
• Clear communication, negotiation, coaching and stakeholder management skills
• Knowledge of multi-jurisdictional claims, strata, major loss or engineering claims would be valued

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.