Regional Service Manager

Getinge Group; Brisbane; On-site; AUD 120,000 - 190,000; Full time

Job summary

Getinge Group in Brisbane is seeking a Regional Service Manager - North & East to lead service operations across Queensland and New South Wales. You will manage a dispersed team of Field Service Engineers, drive performance, safety, and customer satisfaction while partnering with Sales, Commercial and Operations to achieve growth.

Successful candidates bring proven field service leadership, strong budget acumen, and excellent stakeholder engagement, with healthcare/medical devices experience

Qualifications

• Proven experience leading field service, technical service, maintenance or operations teams.
• People-first leader focused on coaching, developing and empowering leaders and teams.
• Strong commercial acumen with budgets, P&L performance and targets.
• Experience managing geographically dispersed workforces and driving performance through frontline leadership.
• Exposure to unionised environments and change management initiatives will be highly regarded.
• Exceptional stakeholder engagement skills with the ability to influence and collaborate at all levels.
• Strategic thinker balancing long-term planning with operational execution.

Responsibilities

• Lead and inspire a high-performing service team across Queensland and New South Wales, ensuring exceptional customer outcomes and operational excellence.
• Coach and develop frontline leaders, building leadership capability and creating clear succession pathways across the region.
• Drive service performance through effective workforce planning, resource allocation and continuous improvement initiatives.
• Build strong relationships with healthcare customers and act as the senior escalation point for complex service matters.
• Partner closely with Sales, Commercial and Operational stakeholders to support customer retention, revenue growth and business objectives.
• Lead regional financial performance, including budgeting, forecasting, resource utilisation and achievement of service targets.
• Champion a culture of safety, quality, accountability and employee engagement across the organisation.
• Play a key role in organisational change initiatives, helping to shape and embed new structures and ways of working.

Skills

Field service leadership

People development

Budget & P&L management

Stakeholder engagement

Strategic planning

Change management

Healthcare/medical devices exposure

Job description

At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees and a presence in more than 135 countries, we are united by a shared purpose: to make life-saving technology accessible to more people. Join our diverse and passionate team, and build a career that inspires growth, purpose, and meaningful impact.

Based in Brisbane, we are looking for a Regional Service Manager - North & East to join our Service team and lead service operations across Queensland and New South Wales. Reporting to the Director, Service & Projects ANZ, this role will provide strategic leadership to a geographically dispersed team, driving operational excellence, customer satisfaction, commercial performance and people development across the region. With responsibility for approximately 30 Field Service Engineers, Team Leaders and the NSW Service Manager, this is an outstanding opportunity for an experienced operational leader to shape the future of a growing service organisation.

About the role:

In this role you will…

• Lead and inspire a high-performing service team across Queensland and New South Wales, ensuring exceptional customer outcomes and operational excellence.
• Coach and develop frontline leaders, building leadership capability and creating clear succession pathways across the region.
• Drive service performance through effective workforce planning, resource allocation and continuous improvement initiatives.
• Build strong relationships with healthcare customers and act as the senior escalation point for complex service matters.
• Partner closely with Sales, Commercial and Operational stakeholders to support customer retention, revenue growth and business objectives.
• Lead regional financial performance, including budgeting, forecasting, resource utilisation and achievement of service targets.
• Champion a culture of safety, quality, accountability and employee engagement across the organisation.
• Play a key role in organisational change initiatives, helping to shape and embed new structures and ways of working.

About you:

• Proven experience leading field service, technical service, maintenance or operations teams within a complex service environment.
• A people-first leader with a passion for coaching, developing and empowering leaders and teams.
• Strong commercial acumen with experience managing budgets, P&L performance and operational targets.
• Experience managing geographically dispersed workforces and driving performance through frontline leadership.
• Exposure to unionised environments and change management initiatives will be highly regarded.
• Exceptional stakeholder engagement skills with the ability to influence, collaborate and build trusted relationships at all levels.
• A strategic thinker who can balance long-term planning with operational execution.
• Experience within healthcare, medical devices, technical services or a related industry is advantageous.

What’s in it for you:

• Opportunity be part of a leading respected global health tech company – delivering excellence in quality healthcare solutions
• Ongoing development - Help you be the best you can be by investing in your professional development
• To be part of a fantastic team culture – let’s celebrate your successes!
• To provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network!
• Career growth – global & local opportunities
• Compensation & benefits – Paid parental leave & competitive salary packages

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.