Lead Field Engineer – Communications Services Officer

Unisys; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Unisys Canberra is seeking a Lead Field Engineer – Communications Services Officer to provide comprehensive support for Messaging desktop and server applications, with real-time monitoring of message traffic. You will handle message actioning, distribution, and user account management, while training users and maintaining access across the environment.

The role requires proven messaging experience, strong communication and analytical skills, and a mandatory NV2 AGSVA security clearance.

Qualifications

• 3+ years in supporting messaging environments.
• Experience in messaging desktop environments performing message delivery and distribution and account administration in a protected network.
• NV2 AGSVA security clearance required.
• Strong communication skills.
• Able to work 24/7 shifts.

Responsibilities

• Provide comprehensive support for Messaging desktop and server applications.
• Monitor real-time messaging traffic and system health.
• Perform message actioning, distribution, and user account management; handle after-hours notifications.
• Train users in Messaging applications and manage local accounts to maintain messaging capability.

Skills

Verbal communication

Written communication

Problem solving

Analytical mindset

Messaging expertise

Account administration

Tools

Messaging systems

Job description

## Lead Field Engineer – Communications Services OfficerApply: Canberra, ACT, Australia: Full time: Posted Today: REQ576822**What success looks like in this role:**Unisys is a global information technology company that delivers innovative solutions to clients across various industries. In Australia, Unisys offers a dynamic and inclusive work environment where employees can thrive and grow their careers. The company is known for its commitment to excellence, cutting-edge technology, and a collaborative culture that encourages creativity and innovation. Prospective candidates can look forward to working on exciting projects that make a real impact, with opportunities for professional development and career advancement.Join Unisys and be part of a team that is shaping the future of technology in Australia and beyond.**Role Outline**As a **Communications Services Officer (formal messaging system)**, you will be responsible for providing comprehensive support for Messaging desktop and server applications, ensuring real-time monitoring of message traffic through Messaging Systems. Your duties will include:* Message actioning and distribution, user account management, and after-hours notification.* Provide user training in Messaging applications and manage local accounts to maintain messaging capability.* You will **work in 3-person shifts across 24/7**.**You will be successful in this role if you have:*** Proven experience in a Messaging desktop environment performing message delivery and distribution, and account administration in a protected network environment* Minimum of **3 years in supporting Messaging support environment*** Effective verbal and written communication skills* Problem-solving abilities and an analytical mindset.* This role requires a **mandatory NV2 AGSVA security clearance**.#LI-LO2Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.*Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.*