Enterprise IT Account Lead – MSP

Intelliworx; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Intelliworx Managed IT is seeking a Technical Account Manager to own the technical depth of one of our largest enterprise clients. You will oversee the dedicated account team's BAU workload, triage tickets, ensure patching and compliance, and drive escalations to resolution.

The role is based in North Parramatta with travel to client sites as required. The ideal candidate has 5+ years in MSP/enterprise IT with client-facing accountability, deep Microsoft 365/Azure/Entra ID, Windows Server, and

Qualifications

• 5+ years’ MSP/enterprise IT experience with client-facing accountability.
• Proven experience owning a large multi-site enterprise account.
• Deep knowledge of Microsoft 365, Azure/Entra ID, Windows Server and enterprise networking.
• Strong patching and vulnerability management with compliance reporting.
• Familiar with ITIL-based service management (incident, problem, change, escalation).
• Experience coordinating distributed teams across regions.
• Familiar with Datto RMM and Autotask; security tooling like Huntress/ThreatLocker.
• Excellent stakeholder communication; travel-ready with Australian work rights.

Responsibilities

• Act as the technical owner and primary day-to-day contact for the account.
• Oversee BAU workload of the account team; monitor tickets and SLA adherence.
• Own escalations end-to-end and drive resolutions.
• Monitor projects’ impact on BAU and ensure smooth transitions.
• Ensure patching policies are compliant and report on compliance.
• Lead root-cause analysis for major incidents and manage changes.
• Track SLA/KPI performance and report to Head of Operations – AU.

Skills

Senior engineering

Technical ownership

Microsoft 365

Azure/Entra ID

Windows Server

Enterprise networking

Patching & vulnerability mgmt

ITIL service management

Distributed teams coordination

RMM/PSA tools

Datto RMM

Autotask

Huntress

ThreatLocker

Stakeholder communication

Travel-ready

Tools

Datto RMM

Autotask

Huntress

ThreatLocker

Job description

Intelliworx Managed IT is seeking a Technical Account Manager to own the technical depth of one of our largest enterprise clients. You will oversee the dedicated account team's BAU workload, triage tickets, ensure patching and compliance, and drive escalations to resolution.

The role is based in North Parramatta with travel to client sites as required. The ideal candidate has 5+ years in MSP/enterprise IT with client-facing accountability, deep Microsoft 365/Azure/Entra ID, Windows Server, and