Senior Team Leader

Queensland Government; Cloncurry Shire; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Blue Card allowance

Job summary

Queensland Government is seeking a Senior Team Leader to guide a professional and operational team delivering high-quality child protection services under relevant legislation and guidelines.

The role involves strategic leadership of assessment, intervention, and case management, with emphasis on service improvement, staff development, and cross‑sector partnerships across the Child Safety Service Centre.

Qualifications

• Degree in social work, human services, behavioural sciences, or legal studies.
• Blue Card clearance is mandatory.
• C class driver's licence required.

Responsibilities

• Provide leadership and management of staff to deliver quality child protection service delivery.
• Allocate and prioritise work tasks in line with policy and practice guidelines.
• Develop service responses to meet client needs across children, families, carers and communities.
• Identify training needs and collaborate with training specialists to implement relevant programs.
• Foster enduring cross‑sector partnerships and frontline service delivery improvements.
• Participate in Service Centre Management Team and quality assurance reviews.
• Provide advice on complex casework matters, policy, and legislation to staff.

Skills

Leadership

Staff management

Policy interpretation

Stakeholder engagement

Education

Bachelor's degree in Social Work or related field

Job description

Senior Team Leaders provide leadership to and management of a team of professional and operational staff to ensure the delivery of high quality child protection services that includes assessment, intervention, casework and case management in accordance with legislation and practice guidelines to children, young people, families and communities serviced by the Child Safety Service Centre (CSSC).

• Provide leadership and management of staff to: deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation. Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery'
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.

Your Mandatory Requirements

• Possession of a degree in social work, human services, the behavioural sciences or legal studies from a recognised tertiary institution.
• It is mandatory for Senior Team Leader to hold a Blue Card administered by the Queensland Public Safety Business Agency.
• Possession of a “C” class driver's licence

Job Ad Reference: QLD/703703/26 Closing Date: Friday, 23rd October 2026 Occupational group Community Care