Senior Team Leader

Families, Seniors, Disability Services and Child Safety; Mount Isa City; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Families, Seniors, Disability Services and Child Safety – Mount Isa QLD is seeking a Senior Team Leader to lead a team delivering high quality child protection services, including assessment, intervention and case management for children, young people, families and communities served by the CSSC.

In this role you will manage staff to meet statutory responsibilities and policy guidelines, allocate work, develop responsive services, and oversee training and development to support excellence in

Qualifications

• Degree in social work, human services, the behavioural sciences or legal studies from a recognised tertiary institution.
• Experience in leading/managing teams delivering child protection services is advantageous.

Responsabilités

• Provide leadership and management of staff to deliver quality child protection service delivery.
• Allocate, prioritise and perform work tasks in accordance with policy and guidelines.
• Develop appropriate service responses to meet identified needs of clients including children and families.
• Provide training and development guidance to staff to support quality service delivery.
• Develop enduring service delivery partnerships to enhance cross-sector collaboration.
• Foster a culture of frontline service delivery, teamwork and ethics.
• Participate as a member of the CSSC Management Team and contribute to quality assurance reviews.
• Provide specialist advice on complex casework and policy matters to staff.
• Promote excellence in service delivery and public administration within the region.

Connaissances

Leadership

Staff management

Policy compliance

Formation

Bachelor's degree in Social Work or related field

Description du poste

Families, Seniors, Disability Services and Child Safety – Mount Isa QLD

Senior Team Leaders provide leadership to and management of a team of professional and operational staff to ensure the delivery of high quality child protection services that includes assessment, intervention, casework and case management in accordance with legislation and practice guidelines to children, young people, families and communities serviced by the Child Safety Service Centre (CSSC).

• Provide leadership and management of staff to: deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation. Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery'
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.

Your mandatory requirements

• Possession of a degree in social work, human services, the behavioural sciences or legal studies from a recognised tertiary institution.
• It is mandatory for Senior Team Leader to hold a Blue Card administered by the Queensland Public Safety Business Agency.
• Possession of a “C” class driver's licence