Client Services Officer — Hybrid Role in Injury Support

Department of Health; Melbourne; Híbrido; AUD 76.000 - 92.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid WFH option

Career development & mentoring

Flexible leave arrangements

Descripción de la vacante

Workplace Injury Commission (WIC) in Melbourne is seeking a Client Services Officer to be the first point of contact for people engaging with the commission. You will deliver high-quality administration and support, resolving queries with empathy and applying relevant acts to determine jurisdiction and registration.

Join a stable Victorian Government authority offering competitive remuneration, hybrid work options, extensive professional development, and a supportive team culture focused on

Formación

• Experience providing administrative support to multiple stakeholders in a service-oriented legal environment.
• Preferably experience with the Victorian Worker's Compensation Scheme.
• Experience working with diverse, vulnerable people with complex needs.
• Ability to learn current processes and apply legislation, policy and procedure.

Responsabilidades

• Provide first line customer service and respond to queries with empathy.
• Determine jurisdiction and register applications for conciliation accurately.
• Provide guidance on conciliation and arbitration processes and conduct of conferences and hearings.
• Undertake rotational reception coverage, switchboard and mail duties.

Conocimientos

Administrative support

Client service

Emotional intelligence

Analytical skills

Policy & procedure understanding

Descripción del empleo

Workplace Injury Commission (WIC) in Melbourne is seeking a Client Services Officer to be the first point of contact for people engaging with the commission. You will deliver high-quality administration and support, resolving queries with empathy and applying relevant acts to determine jurisdiction and registration.

Join a stable Victorian Government authority offering competitive remuneration, hybrid work options, extensive professional development, and a supportive team culture focused on