Senior Systems Support Officer

Workplace Injury Commission; Melbourne; Híbrido; AUD 102.000 - 125.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid WFH and flexible leave

Mental health & wellbeing program

Professional development opportunities

Generous allowances and reimbursements

Resumo da vaga

Workplace Injury Commission is seeking a Senior Systems Support Officer in Victoria to ensure stability and performance of enterprise systems. You will work with the IT Service Delivery Manager, lead complex incident resolution, and help drive proactive service improvements across applications and platforms.

The role involves guiding colleagues, promoting knowledge sharing, and partnering with stakeholders to deliver reliable technology services for injured Victorians and their employers.

Qualificações

• Demonstrated experience in IT systems and application support, including providing 2nd-level support in complex enterprise environments.
• Experience coordinating and guiding a technical support team to deliver reliable service.
• Experience planning system improvements and maintaining service quality.

Responsabilidades

• Provide expert second-level support across enterprise applications and platforms.
• Lead resolution of complex incidents and drive proactive service delivery.
• Mentor colleagues and promote knowledge sharing within the team.
• Collaborate with business stakeholders and external vendors to ensure reliability and security.

Conhecimentos

2nd-level support

Incident resolution

Enterprise systems

Mentoring

Descrição da vaga

$113,215 per annum (plus super) + mentoring and ongoing support

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility incl hybrid WFH, and incredible benefits
• Play a key role supporting WIC as we help injured Victorians find a way forward
• Access to a range of different leave options designed to support you personally and professionally

The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers resolve disputes and move forward with their lives. As a Victorian Government statutory authority, our work has a real impact on the Victorian community.

As our Senior Systems Support Officer, you'll play a pivotal role in ensuring the stability, performance and continuous improvement of the systems that support our organisation. Working closely with the IT Service Delivery Manager and System support officers, you'll provide expert second-level support across enterprise applications and platforms, lead the resolution of complex incidents, and help drive a proactive, customer-focused approach to service delivery.

Joining us at an exciting time of technology transformation, you'll contribute to the development of new support capabilities, strengthen incident and problem management practices, and support the successful delivery and transition of new systems and services. You'll work collaboratively with business stakeholders, project teams and external vendors to ensure our technology environment remains reliable, secure and fit for the future.

This role is ideal for an experienced IT professional who enjoys solving complex technical challenges while influencing broader service improvements. In addition to your technical expertise, you'll provide guidance and mentoring to colleagues, promote knowledge sharing across the team, and contribute to a culture of continuous improvement, innovation and service excellence.

Who we're looking for:

You are an experienced IT support professional with a strong technical capability in application support complex incident resolution and supporting enterprise systems. You are comfortable working in operational environments while also driving improvements to systems and support processes.

You will also have:

• Demonstrated experience in IT systems and application support, including providing 2nd-level support in complex enterprise environments, managing technical incidents and coordinating application support activities.
• Experience providing technical guidance and support to colleagues and contributing to the coordination and effective operation of a technical support team.
• Demonstrated ability to take ownership of incidents, defect and service requests, coordinating with third-party vendors and stakeholders to ensure issues are progressed, monitored and resolved in a timely manner.
• Experience planning, coordinating and executing system testing, including UAT, regression testing and release validation.
• Experience leading knowledge transfer and capability development to support the successful transition of application support services, working alongside business support team to provide technical experience and application guidance

For further information, please refer to our position description which you can access through our careers site.

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward

As a Senior Systems Support Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

Want to help us shape a brighter future? Join us.

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email *******@wic.vic.gov.au

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.