Senior Systems Engineer | IT Client Lead

Lightning HR PTY LTD; Sunshine Coast Regional; Presencial; AUD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonuses

Career progression

Variety

Small team

Direct with owner

Technology exposure

Ownership

Long-term growth

Resumo da oferta

Lightning HR & Recruitment is partnering with a growing Sunshine Coast IT services business to hire a Senior Systems Engineer & Client Lead. You will own complex technical challenges, manage client relationships and lead projects from planning to completion.

You’ll work with Microsoft 365/Azure, networks, cybersecurity and automation, mentoring juniors and identifying opportunities to expand services. Hybrid possibilities may exist as the business grows.

Qualificações

• 5+ years of experience in a senior IT support or systems engineering role, ideally within an MSP environment.
• Proven experience independently managing complex IT projects from planning through to completion.
• Current Microsoft certification (e.g., MS-102, AZ-104, SC-300) or equivalent.
• Valid driver’s license and ability to attend client sites across the Sunshine Coast.

Responsabilidades

• Take ownership of complex Level 2/3 escalations across networks, servers, M365 and Azure.
• Lead IT infrastructure, cloud migrations, cybersecurity and projects from start to finish.
• Manage your own portfolio of clients and ensure outstanding service.
• Identify opportunities to improve clients’ IT systems and grow accounts.
• Collaborate with the owner to scope and convert new business opportunities.
• Mentor junior technicians and help the team grow.
• Explore AI and automation to enhance IT services for clients.
• Take ownership and help drive the overall success of the business.

Conhecimentos

Microsoft 365

Azure

Networking

Windows Server

Entra ID

Intune

Cybersecurity

Backup/DR

Automation

IT Service Tools

Ferramentas

PSA

RMM

Descrição da oferta de emprego

Salary + Super + Performance & Growth Bonuses

Sunshine Coast, QLD | Full-Time | Permanent

Senior Systems Engineer | IT Client Lead

Love solving complex IT problems but also enjoy working with people? This could be your dream role!

Are you an experienced Systems Engineer who loves technology, enjoys building relationships and has a bit of a business brain?

Maybe you're currently working in a large IT company where you're just another number, or you're ready to step away from endless support tickets and take on something with a little more ownership, variety and excitement!

Well, keep reading. This one could be for you!

Lightning HR & Recruitment is excited to be partnering with a growing IT services business on the Sunshine Coast to find an exceptional Senior Systems Engineer & Client Lead.

This isn't your typical IT support role.

We're looking for someone who can solve the tricky technical problems, manage exciting projects, build fantastic client relationships and help drive new business opportunities.

You’ll work closely with the business owner, have a genuine say in how things are done and play a major part in the company's future success.

What's in it for you?

• Performance and growth bonuses – opportunities to earn more as you contribute to business success.

• Real career progression – potential to move into Technical Operations or Service Delivery leadership as the business grows.

• Variety, variety, variety! No two days will look the same.

• A small, supportive team – where your ideas, personality and contribution actually matter.

• Work directly with the business owner – make decisions, share ideas and help shape the future.

• Exciting technology – Microsoft cloud, infrastructure, cybersecurity, automation and emerging AI solutions.

• Genuine ownership – manage projects and client relationships rather than just working through a ticket queue.

• Long-term opportunity – join a business that wants you to grow with it.

So, what will you actually be doing?

You’ll be the go‑to person for the more complex technical challenges while also being a trusted adviser to clients.

Your days will include:

• Taking ownership of complex Level 2 and Level 3 technical escalations across networks, servers, Microsoft 365 and Azure.

• Leading IT infrastructure, cloud migrations, cybersecurity and technology projects from start to finish.

• Managing your own portfolio of clients, building strong relationships and making sure they’re receiving outstanding service.

• Identifying opportunities to improve clients’ IT systems, introduce new solutions and grow existing accounts.

• Working alongside the business owner to identify, scope and convert new business opportunities.

• Supporting and mentoring junior technicians, sharing your knowledge and helping the team grow.

• Exploring practical ways AI and automation can make IT services smarter, more efficient and valuable for clients.

• Taking ownership, making decisions and helping drive the overall success of the business.

The best part? You’ll have the opportunity to combine your technical expertise with your people skills and commercial thinking.

Let's talk about your technical skills!

We’re looking for someone with strong experience across a range of IT environments, particularly:

• Microsoft 365: Exchange Online, SharePoint, Teams, OneDrive and migrations.

• Microsoft Azure: Virtual machines, networking, storage, backup and cloud infrastructure.

• Networking: Firewalls, VPNs, DNS, DHCP, VLANs and network troubleshooting.

• Windows Server: Active Directory, Group Policy, Hyper‑V and/or VMware.

• Microsoft Entra ID: Identity management, MFA and Conditional Access.

• Microsoft Intune: Device management, compliance policies and Autopilot.

• Cybersecurity: Endpoint protection, incident response and security best practices.

• Backup & Disaster Recovery: Veeam, Datto or similar solutions.

• Automation: PowerShell, Microsoft Graph and scripting.

• IT Service Tools: Experience with PSA and RMM platforms.

You don’t need to be an expert in every single platform, but you do need to have strong, broad technical knowledge and the confidence to tackle complex problems independently.

Now, let’s talk about YOU!

Technical skills are important, but personality, attitude and communication are just as valuable to us!

We’re looking for someone who:

• Has 5+ years of experience in a senior IT support or systems engineering role, ideally within an MSP environment.

• Has proven experience independently managing complex IT projects from planning through to completion.

• Enjoys working with clients and can explain technical solutions without making everyone’s head spin!

• Has experience identifying, developing and converting new business opportunities.

• Is commercially minded and understands that great IT service is about helping businesses succeed.

• Enjoys mentoring others and being part of a close‑knit team.

• Can stay calm when things go wrong and confidently take ownership of the solution.

• Is proactive, organised, approachable and genuinely passionate about technology.

• Has a current Microsoft certification, such as MS-102, AZ-104, SC-300 or an accepted equivalent.

• Holds a current driver’s licence and can attend client sites across the Sunshine Coast.

You’ll also need to be comfortable participating in an agreed after‑hours escalation arrangement for critical incidents.

Where could this role take you?

This is where things get exciting!

Our client isn’t looking for someone to simply fill a position. They’re looking for someone who wants to become an important part of the business for years to come.

As the business continues to grow, there is genuine potential to step into a broader technical leadership position, take on greater responsibility and help shape new technology services.

And if you’re someone who enjoys business development and helping a company succeed, there are additional financial rewards linked to your contribution.

Your success can genuinely influence your future here.

Sound like your kind of opportunity?

If you’re a talented Systems Engineer who loves technology, enjoys people and wants more than just another IT job, we’d love to hear from you!

You might be a Senior Systems Engineer ready for your next challenge, a Technical Lead wanting more commercial involvement or an experienced MSP professional looking for a business where you can really make your mark.

Lightning HR & Recruitment looks beyond the resume. We love meeting great people with the right attitude, personality and passion for what they do.

We can’t wait to hear from you!