Senior IT Consultant (MSP)

Rec4Tech; Melbourne; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Salary package 100k-130k

Superannuation

Job summary

Rec4Tech in Melbourne is seeking a Senior IT Consultant to own complex escalations, design and deliver solutions across Microsoft cloud and on‑premises environments. You will work directly with clients to provide clear advice and hands‑on ownership.

The role blends Level 3 escalations, project delivery and client consulting, with opportunities to mentor technicians and shape service delivery. You’ll collaborate with the Service and Delivery Manager to foster practical development frameworks.

Qualifications

• At least 5 years in an MSP role with Level 3 or senior technical escalation experience.
• Strong Microsoft 365, Azure and Entra ID experience.
• Solid Windows Server and networking skills: AD, GP, DNS, DHCP, VLANs, VPNs, firewalls.
• Track record of delivering MSP projects on time and within budget; ~30 billable hours per week.
• Experience mentoring technicians in technical problems and the commercial side of MSP work.
• Clear client communication and thorough documentation practices.

Responsibilities

• Own complex escalations from Level 2 to resolution, involve specialists or vendors as needed.
• Assess client environments, recommend solutions and lead IT projects from scoping to handover.
• Manage the commercial side: estimate, record time, flag scope/budget changes for approval.
• Build a practical development framework with the Service and Delivery Manager and coach technicians.
• Support and improve client infrastructure: servers, networks, cloud, cybersecurity, backups, DR.
• Maintain client updates, participate in account meetings, keep tickets and knowledge base current.

Skills

Escalation handling

Client consulting

Project delivery

Mentoring

Tools

Microsoft 365

Azure

Entra ID

Active Directory

Intune

Job description

We’re recruiting a Senior IT Consultant for a managed service provider supporting a range of client environments. You’ll be the go-to person for complex escalations, design and deliver solutions across Microsoft cloud and on-premises environments, and work directly with clients when they need clear advice and someone to take ownership.

What’s in it for you...

• A competitive Salary package of $100K - $130K + Super
• A senior hands‑on role combining Level 3 escalations, project delivery and client consulting
• Ownership of complex issues, with the autonomy to bring in vendors or specialists when needed
• The opportunity to shape how technicians develop their technical and commercial skills
• Variety across Microsoft 365, Azure, networking, cybersecurity and on‑premises infrastructure
• Direct client relationships and the opportunity to improve how services are delivered

You’ll also work with the Service and Delivery Manager to build a development framework that helps technicians grow their technical skills and commercial judgement. That means coaching people through tricky issues, showing them how to scope and estimate work, and helping them spot when a job is drifting beyond what the client agreed to.

What you’ll be doing...

• Own complex escalations from Level 2 and keep them moving through to resolution. Bring in specialists or vendors where needed and involve the Director by exception. Help with Level 1 and 2 overflow when required.
• Assess client environments, recommend solutions and lead IT projects from scoping and estimating through to implementation and handover.
• Manage the commercial side of your work. Estimate accurately, record time as you go and flag scope or budget changes early so extra work can be agreed and billed.
• Work with the Service and Delivery Manager to build a practical development framework and coach technicians on troubleshooting, estimating, time recording and managing scope.
• Support and improve client infrastructure, including servers, networks, cloud platforms, cybersecurity controls, backups and disaster recovery.
• Keep clients informed during complex issues, take part in regular account meetings and maintain accurate tickets, site documentation and knowledge base articles.

What you’ll bring...

• At least 5 years in an MSP role, including Level 3 or senior technical escalation experience.
• Strong Microsoft 365, Azure and Entra ID experience. This is the highest technical priority and includes tenancy administration, identity and access management, and advanced configuration across Exchange Online, SharePoint, Teams and Intune.
• Solid Windows Server and networking skills across Active Directory, Group Policy, file services, DNS, DHCP, VLANs, VPNs and firewalls.
• A track record of delivering MSP projects on time and within budget, recording time accurately and achieving around 30 billable hours per week. You know how to keep work moving when technical issues or client availability cause delays.
• Experience mentoring technicians in both technical problem-solving and the commercial side of MSP work.
• Clear client communication, strong documentation habits and the ability to prioritise work across several client environments.

Other technology you’ll work with...

• Hyper‑V, Azure Virtual Desktop, Microsoft Defender, Purview, Teams Phone and Google Workspace
• PowerShell and automation using Microsoft Graph API and JSON, plus device management platforms such as Intune and JAMF
• Backup and disaster recovery for servers, Microsoft 365 and Azure, along with security frameworks such as the Essential Eight and SMB1001

The practical details...

• You’ll work from the office at least 4 days each week, with occasional client site travel and some work outside standard business hours.
• You must hold full Australian working rights and hold a current Australian driver’s licence. Access to a vehicle is preferred.

If you’re ready to take ownership of complex technical work and help build a more capable, commercially aware service team,

At Rec4Tech, we know that diversity isn’t just important, it’s what makes workplaces awesome! We don’t care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here). What matters is your talent and passion. Need a tweak or two to make the application process work for you? No worries, let us know and we’ll sort it out. Let’s do this together!