L2 and L3 MSP Engineers - Leading MSP - Modern Workplace/Security

Saul Recruitment; Brisbane; Hybrid; AUD 80,000 - 140,000; Full time

Benefits offered by this job

Loads of training

Career growth

Hybrid working

Job summary

Saul Recruitment is partnering with a fast-growing MSP in Brisbane to hire L2 and L3 MSP Engineers. You will handle level 2 and 3 support across client environments, participate in cloud migrations and modern workplace deployments, and contribute to security projects.

The role offers hybrid work between Brisbane CBD and home, with extensive training, certifications, and clear career progression within a collaborative team.

Qualifications

• MSP support experience across multiple client environments.
• Experience with cloud migrations and modern workplace deployments.
• Proficiency with Intune/Autopilot and device management.
• Relevant Microsoft certifications or working toward them.
• Strong troubleshooting and client advisory skills.
• Ability to manage multiple clients and tasks with good documentation.

Responsibilities

• Providing Level 2 and 3 engineering support across client environments.
• Running client discovery sessions and solution design (L3).
• Delivering cloud and infrastructure projects.
• Troubleshooting complex technical issues and visiting client sites as needed.
• Acting as a technical advisor to clients and contributing to docs.

Skills

MSP experience

Cloud migrations

Modern workplace

Security solutions

Client communication

Documentation habits

Tools

Intune/Autopilot

Microsoft 365

Azure

Entra ID

Windows Virtual Desktop

Job description

L2 and L3 MSP Engineers - Leading MSP - Modern Workplace/Security

• $80k - $140k + Super + Training


• Brisbane CBD | Hybrid WFH | Loads of Training and Career Growth!

This is a genuine local success story. An MSP that’s growing fast, investing heavily in its people, and delivering cutting-edge solutions for some fantastic clients.

If you enjoy variety, complex environments and working closely with clients, this will be a great move.

Why This Company Stands Out:

• Interesting technical work:Cloud migrations, modern workplace deployments, security solutions and complex environments.


• Real career progression:Training, certifications and the chance to expand your technical depth.


• Supportive leadership:Managers who understand engineering and back their team.


• Hybrid working:Flexibility between home and office.


• Collaborative culture:A team of engineers who enjoy sharing knowledge and solving problems together.

This is a business that’s continuing to grow and evolve - and they want engineers who enjoy learning, contributing and making an impact.

What You’ll Be Doing

• Providing Level 2 and 3 engineering support across client environments


• Running client discovery sessions and solution design/architecture (L3 Role)


• Delivering cloud and infrastructure projects (L3 Role)


• Troubleshooting complex technical issues


• Visiting client sites when required


• Acting as a technical advisor to clients


• Assist on security projects


• Contributing to improving documentation and internal systems

What You’ll Bring:

• Proven MSP experience supporting multiple client environments


• Experience with cloud migrations and modern workplace deployments


• Experience with modern device management (Intune, Autopilot)


• Relevant Microsoft certifications or working towards them


• Strong troubleshooting and root-cause problem-solving ability


• Experience delivering cloud and infrastructure projects


• Confident client communication and advisory skills


• Ability to prioritise and manage multiple clients and tasks


• Solid documentation habits and attention to detail


• A proactive, team-oriented mindset with a passion for learning

Tech Environment Experience across a mix of:

• Microsoft 365


• Azure


• Entra ID


• Intune/Autopilot


• On-prem infrastructure


• Backup & Disaster Recovery


• Networking & Security


• Scripting/automation


• Windows Virtual Desktop (WVD)


• Virtual Machines (VM)


• SharePoint, Teams, Power Apps, and Power Automate


• Any Cloud migration experience a bonus!

What’s In It For You?

• Work with a growing MSP supporting diverse clients


• Learn from experienced engineers and mentors


• Access training, certifications and development opportunities


• Exposure to modern technologies and cloud platforms


• Join a supportive, collaborative technical team


• Flexible hybrid working

This is a real opportunity to shine - and to be recognised and rewarded for it!