Senior Support Engineer — Trusted Client Hero

First Focus; Canberra; On-site; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Tesla company car option (yes, really—

Flexible working arrangements

10 paid study days a year

Mentoring program

Job summary

First Focus in Canberra is seeking an experienced Senior Support Technician to be the calm, trusted voice for key clients. You’ll own complex problems, mentor juniors, and stay hands-on with hybrid infrastructure.

You’ll work across Windows Server, Azure, M365, and networking, collaborating with senior engineers to deploy smart solutions while delivering excellent client service and real-world impact. Join a growing, employee‑focused team with flexible working, ongoing training, and real

Qualifications

• Deep infrastructure knowledge—from desktop to firewall, LAN/WAN included
• Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
• Experience with virtualization (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
• Excellent communication skills—clear, confident, and client-friendly
• A knack for complex problem‑solving and ticket triage
• Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
• A genuine desire to help, not just fix

Responsibilities

• Being the calm voice and sharp mind clients turn to when things go sideways
• S olving problems across Microsoft AD, Azure, M365, Exchange, and Windows Server—sometimes before the client even know there's a problem
• Supporting hybrid cloud setups like Azure, VMware, and Citrix with the kind of finesse that makes junior techs take notes
• Diagnosing weird, wonderful, and occasionally cursed issues across desktops, servers, networks, and backups
• When required, jumping into project deployments like a pro—no hand-holding required
• Building strong relationships with key clients so they ask for you by name (and maybe send snacks)
• Collaborating with senior engineers and solutions experts to keep environments clean, secure, and humming

Tools

ConnectWise

Labtech

Kaseya

Hyper-V

VMware

Veeam

Datto

StorageCraft

Job description

First Focus in Canberra is seeking an experienced Senior Support Technician to be the calm, trusted voice for key clients. You’ll own complex problems, mentor juniors, and stay hands-on with hybrid infrastructure.

You’ll work across Windows Server, Azure, M365, and networking, collaborating with senior engineers to deploy smart solutions while delivering excellent client service and real-world impact. Join a growing, employee‑focused team with flexible working, ongoing training, and real