Senior Support Technician: Client-First Cloud IT Specialist

First Focus; Brisbane; On-site; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Tesla car option

Flexible work

10 paid study days

Exam fees covered

FastTrack mentoring

Job summary

First Focus in Australia seeks a Senior Support Technician to be the go-to for trusted clients, solving complex issues across servers, cloud, networking, and messaging. You’ll mentor juniors, participate in projects, and maintain strong client relationships while staying hands-on with technology.

You’ll work with senior engineers to deploy smart solutions, talk to clients clearly, and help keep environments secure, reliable, and humming.

Qualifications

• Deep infrastructure knowledge from desktop to firewall
• Experience with Windows Server, Azure AD, DNS, DHCP
• Experience with virtualization and backup tech
• Clear, confident client-facing communication
• Familiarity with monitoring and RMM tools

Responsibilities

• Be the calm voice when issues arise for clients
• Resolve problems across Microsoft 365 stack and Windows Server
• Support hybrid cloud setups (Azure, VMware, Citrix)
• Diagnose issues across desktops, servers, networks, backups
• Contribute to project deployments with minimal hand-holding
• Build strong client relationships and collaborate with teams
• Work with senior engineers to keep environments secure and humming

Skills

Infrastructure knowledge

Windows Server

Azure AD

DNS

DHCP

Virtualisation

Backup

ConnectWise

Labtech

Kaseya

Communication

Problem solving

Tools

Hyper-V

VMware

Veeam

Datto

StorageCraft

Job description

First Focus in Australia seeks a Senior Support Technician to be the go-to for trusted clients, solving complex issues across servers, cloud, networking, and messaging. You’ll mentor juniors, participate in projects, and maintain strong client relationships while staying hands-on with technology.

You’ll work with senior engineers to deploy smart solutions, talk to clients clearly, and help keep environments secure, reliable, and humming.