Supervisor Business Support Services

Council Jobs; Rockhampton Regional; On-site; AUD 107,000 - 112,000; Full time

Benefits offered by this job

Supportive Work/Life Balance

12% employer superannuation

Salary sacrifice options

Ongoing training and development

Payroll deductions and salary sac

Annual leave loading 17.5%

Wages paid fortnightly

Employee Assistance Program

Fitness Passport and active clubs

Job summary

Rockhampton Regional Council is seeking an experienced Supervisor to lead the Business Support Services team, overseeing administrative and customer-focused functions across internal and external stakeholders.

You'll provide leadership, mentor staff, manage competing priorities and build a high-performing team culture centred on service excellence and continuous improvement. The role requires a Police Check and is based in Rockhampton with competitive salary band and generous superannuation.

Qualifications

• Proven experience leading a high-performing business support team.
• Ability to coordinate administration functions and deliver customer-focused services.
• Strong capacity to manage competing priorities and meet deadlines.
• Analytical, problem-solving and decision-making skills.
• Excellent communication and interpersonal skills with diverse stakeholders.
• Demonstrated initiative and professionalism with confidentiality.

Responsibilities

• Lead day-to-day operations of the Business Support Services team.
• Ensure efficient administrative support, customer service, and records management.
• Foster a culture of service excellence, innovation and continuous improvement.
• Oversee staff performance and develop capability.
• Coordinate workloads and meet organisational objectives within timeframes.

Skills

Team leadership

Stakeholder engagement

Prioritization and time management

Communication skills

Confidentiality and integrity

Continuous improvement

Job description

• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
• $107,154–$111,619 per annum (LGIA Stream A Level 5) + Superannuation
• Location – Rockhampton

Your new role

Fitzroy River Water is seeking an experienced and motivated leader to supervise the Business Support Services team and provide positive leadership across a range of administrative and customer-focused functions.

As the Supervisor Business Support Services, you will be responsible for coordinating and overseeing the day-to-day operations of the team, ensuring the delivery of efficient administrative support, customer service, records management and business processes to both internal and external stakeholders. You will provide leadership, guidance and support to staff while fostering a high-performing team culture focused on service excellence, innovation and continuous improvement.

You will oversee staff performance and assist in developing individual capability, while ensuring the team effectively manages competing priorities and meets organisational objectives. You will be approachable, solutions-focused and capable of building strong working relationships across the organisation.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Demonstrated experience leading, mentoring and developing a high-performing business support team.
• Proven ability to coordinate business administration functions and deliver efficient, customer-focused services to internal and external stakeholders.
• Strong capacity to manage competing priorities, coordinate workloads and achieve operational objectives within required timeframes.
• Demonstrated analytical, problem-solving and decision-making skills, with the ability to identify issues and implement practical solutions.
• Exceptional communication and interpersonal skills, with the ability to build productive relationships and collaborate effectively with a diverse range of stakeholders.
• Demonstrated ability to act with a high degree of initiative, professionalism, integrity and confidentiality.
• Commitment to continuous improvement, innovation and the development of effective business processes, systems and team performance.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs

Applications Close: Monday 23 November 2026 at Midnight (AEST)