Lead, Business Support Services & Service Excellence

Rockhampton Regional Council; Rockhampton Regional; Sur place; AUD 107 000 - 112 000; Plein temps

Avantages offerts par ce poste

12% employer superannuation

Salary sacrifice options

Supportive Work/Life Balance

Ongoing training and development

Employee Assistance Program

Fitness Passport and active social俥

Résumé du poste

Rockhampton Regional Council is seeking a highly experienced Supervisor Business Support Services to lead the Business Support Services team in Rockhampton. You will oversee administrative and customer-focused functions, ensuring efficient service delivery and continuous improvement across records management and business processes.

You will guide staff performance, build capability, and foster strong relationships with internal and external stakeholders, while upholding confidentiality and a

Qualifications

• Experience leading a high-performing business support team.
• Ability to coordinate business administration functions with internal and external stakeholders.
• Strong ability to manage competing priorities and meet deadlines.
• Analytical and problem-solving skills with practical solutions.
• Excellent communication and interpersonal skills.
• Commitment to continuous improvement and development of processes.

Responsabilités

• Provide leadership across administrative and customer-focused functions.
• Coordinate day-to-day operations of the Business Support Services team.
• Oversee staff performance and develop capability while managing priorities.

Connaissances

Leadership

People management

Customer service

Process improvement

Records management

Stakeholder liaison

Analytical thinking

Description du poste

Rockhampton Regional Council is seeking a highly experienced Supervisor Business Support Services to lead the Business Support Services team in Rockhampton. You will oversee administrative and customer-focused functions, ensuring efficient service delivery and continuous improvement across records management and business processes.

You will guide staff performance, build capability, and foster strong relationships with internal and external stakeholders, while upholding confidentiality and a