Senior Superannuation Operations Leader

Eml Group; Brisbane; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

Employee assistance program

Celebration events

Annual incentive scheme

Job summary

EML is seeking a Senior Superannuation Group Manager to lead a multidisciplinary team across Australia. The role focuses on delivering high-quality member outcomes and overseeing the operating model for a seamless claims journey.

You’ll manage budgets and partner with funds to drive service excellence in a fast-paced, regulated environment. Hybrid work arrangements apply, with opportunities to work remotely while leading a dedicated team in a purpose‑driven organisation.

Qualifications

• Proven experience leading, coaching and developing teams.
• Strong stakeholder management and relationship building.
• Ability to monitor KPIs and drive performance improvements.
• Experience budgeting and managing resources.

Responsibilities

• Lead strategic direction and performance of the Superannuation team.
• Oversee a customer-centric operating model for superannuation claims.
• Monitor KPIs and drive efficiency, productivity and service levels.
• Build relationships with superannuation funds, internal and external partners.
• Coach and develop team members to foster a high-performing culture.
• Drive continuous improvement across processes and systems.

Skills

Leadership

Stakeholder management

Budget management

Operational management

Customer outcomes

Data and reporting

Tools

MS Office

Job description

EML is seeking a Senior Superannuation Group Manager to lead a multidisciplinary team across Australia. The role focuses on delivering high-quality member outcomes and overseeing the operating model for a seamless claims journey.

You’ll manage budgets and partner with funds to drive service excellence in a fast-paced, regulated environment. Hybrid work arrangements apply, with opportunities to work remotely while leading a dedicated team in a purpose‑driven organisation.