Superannuation Group Manager

EML Group; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP

Company-wide events

Annual incentive scheme

Job summary

EML Group in Australia is seeking a Senior Superannuation Group Manager to lead the team across Brisbane, Sydney or Melbourne on a permanent, full-time basis. You will drive strategic direction, performance and a customer-centric service experience for members navigating their superannuation journey.

The role emphasizes coaching, collaboration and risk management within a regulated environment, with hybrid work options and a focus on continuous improvement and development pathways.

Qualifications

• Seasoned people leader with experience in a fast-paced environment.
• Proven ability to manage operations and drive performance targets.
• Experience overseeing budgets and resources in a regulated setting.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead the Superannuation team's strategic direction and performance.
• Oversee a customer-centric operating model for members on their claims journey.
• Monitor KPIs, drive efficiency and service improvements.
• Build relationships with funds, internal/external partners.
• Coach and develop team members to align with values and culture.
• Drive continuous improvement in processes and systems.
• Manage team resources, budgets, and priorities.
• Stay informed on regulatory changes and emerging trends.

Skills

People leadership

Operational management

Stakeholder management

Budget management

Communication

Risk management

Data interpretation

Microsoft Office

Tools

Microsoft Office

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI‑powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping get their lives back after injury or illness?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We’re now welcoming applications for a Superannuation Group Manager to join our supportive, purpose‑driven Superannuation team in Brisbane, Sydney or Melbourne on a permanent, full‑time basis.

What You’ll Be Doing

• Lead and drive the strategic direction, operational performance and ongoing development of the Superannuation team, ensuring business objectives and performance targets are achieved.
• Oversee the delivery of a customer‑centric operating model, ensuring members receive a positive and supportive experience throughout their superannuation claims journey.
• Monitor team performance against key KPIs and service standards, identifying opportunities to improve efficiency, productivity and service delivery.
• Build and maintain strong relationships with superannuation funds, internal stakeholders and external service providers to support effective service delivery and positive outcomes.
• Lead, coach and develop team members, fostering a collaborative, accountable and high‑performing culture aligned with EML's values.
• Drive continuous improvement initiatives, identifying opportunities to enhance processes, systems and the overall member experience.
• Manage team resources, budgets and operational priorities to ensure the effective and sustainable delivery of services.
• Maintain an awareness of superannuation industry developments, legislative requirements and emerging trends, ensuring the team responds effectively to changes and manages operational risks.

What We’re Looking For

We’re looking for an experienced people leader who is passionate about developing others, driving performance and delivering excellent customer outcomes. You'll bring a strong understanding of operational management and the ability to navigate a fast‑paced, stakeholder‑focused environment.

• Demonstrated experience in a similar management or leadership role, ideally within superannuation, insurance, financial services or claims management.
• Proven experience leading, coaching and developing teams to achieve operational targets and deliver strong performance.
• Strong stakeholder management skills, with the ability to build and maintain effective relationships with internal and external partners.
• Excellent communication, negotiation, influencing and problem‑solving skills.
• Strong commercial acumen, including experience managing budgets, resources and operational performance.
• The ability to identify opportunities for continuous improvement and translate these into practical outcomes.
• A sound understanding of risk management, governance and legislative requirements within a regulated environment.
• Intermediate to advanced computer literacy, including proficiency across the Microsoft Office suite, with the ability to confidently navigate business systems, interpret data and utilise technology to monitor and report on team performance.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company‑wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you’re looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.