Senior Superannuation Team Leader — Impact & Growth

Eml Group; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP

Company-wide events

Annual incentive scheme

Job summary

EML Group in Australia is seeking a Senior Superannuation Group Manager to lead the team across Brisbane, Sydney or Melbourne on a permanent, full-time basis. You will drive strategic direction, performance and a customer-centric service experience for members navigating their superannuation journey.

The role emphasizes coaching, collaboration and risk management within a regulated environment, with hybrid work options and a focus on continuous improvement and development pathways.

Qualifications

• Seasoned people leader with experience in a fast-paced environment.
• Proven ability to manage operations and drive performance targets.
• Experience overseeing budgets and resources in a regulated setting.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead the Superannuation team's strategic direction and performance.
• Oversee a customer-centric operating model for members on their claims journey.
• Monitor KPIs, drive efficiency and service improvements.
• Build relationships with funds, internal/external partners.
• Coach and develop team members to align with values and culture.
• Drive continuous improvement in processes and systems.
• Manage team resources, budgets, and priorities.
• Stay informed on regulatory changes and emerging trends.

Skills

People leadership

Operational management

Stakeholder management

Budget management

Communication

Risk management

Data interpretation

Microsoft Office

Tools

Microsoft Office

Job description

EML Group in Australia is seeking a Senior Superannuation Group Manager to lead the team across Brisbane, Sydney or Melbourne on a permanent, full-time basis. You will drive strategic direction, performance and a customer-centric service experience for members navigating their superannuation journey.

The role emphasizes coaching, collaboration and risk management within a regulated environment, with hybrid work options and a focus on continuous improvement and development pathways.