Senior Store Supervisor — Lead Customer Experience

Bunnings; Mount Barker; On-site; AUD 37,000 - 51,000; Full time

Benefits offered by this job

Team discount

OnePass membership

100+ exclusive benefits

12 weeks parental leave

Job summary

Bunnings is seeking a Senior Supervisor to lead store operations and champion customer experience. You’ll partner with the leadership team to ensure safety, stock availability and a welcoming store environment.

This hands-on role provides opportunities to develop leadership capabilities and advance your career. We offer a collaborative team culture, flexible shifts across mornings, days and evenings, and a market-rate adult pay of 31.93 AUD per hour.

Qualifications

• Experience in a retail or customer-facing leadership or supervisory role.
• Confidence supporting store operations, including safety, stock management and customer service.
• Strong communication and teamwork skills.
• Ability to make decisions and solve problems in a practical way.
• Availability to work across a rotating roster, including opening and closing shifts.

Responsibilities

• Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experience.
• Support day-to-day store operations, including opening and closing, and stepping into site leadership when required.
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service.
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment.
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing.
• Resolve customer queries in a practical, helpful way that builds trust and loyalty.
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes.
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job.

Skills

Leadership

Team supervision

Customer service

Safety

Workforce planning

Job description

Bunnings is seeking a Senior Supervisor to lead store operations and champion customer experience. You’ll partner with the leadership team to ensure safety, stock availability and a welcoming store environment.

This hands-on role provides opportunities to develop leadership capabilities and advance your career. We offer a collaborative team culture, flexible shifts across mornings, days and evenings, and a market-rate adult pay of 31.93 AUD per hour.