Senior Store Supervisor - Lead Customer Experience & Ops

Bunnings Group; Sydney; On-site; AUD 60,000 - 66,000; Full time

Benefits offered by this job

Team discount

OnePass

Benefits program

Parental leave

Store gifts

Cafe discounts

Travel opportunities

Job summary

Bunnings is seeking a Senior Supervisor to lead a high-performing store team and elevate the customer experience. You will partner with the leadership team to ensure safety, stock availability and smooth store operations, while modelling hands-on leadership and a commitment to excellent service.

In this full-time role you will work across a rotating roster, including mornings, days and evenings, to deliver exceptional results and develop staff growth, confidence and capability on the job.

Qualifications

• Experience in a retail or customer-facing leadership or supervisory role
• Confidence supporting store operations, including safety, stock management and customer service
• Strong communication and teamwork skills
• Ability to make decisions and solve problems in a practical way
• A focus on safety and creating a positive environment for team members and customers
• Availability to work across a rotating roster, including opening and closing shifts
• Ready to join a team where you can grow, contribute and make a real difference

Responsibilities

• Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experience
• Support day‑to‑day store operations, including opening and closing, and stepping into site leadership when required
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing
• Resolve customer queries in a practical, helpful way that builds trust and loyalty
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job

Skills

Team leadership

Customer service

Stock management

Safety awareness

Job description

Bunnings is seeking a Senior Supervisor to lead a high-performing store team and elevate the customer experience. You will partner with the leadership team to ensure safety, stock availability and smooth store operations, while modelling hands-on leadership and a commitment to excellent service.

In this full-time role you will work across a rotating roster, including mornings, days and evenings, to deliver exceptional results and develop staff growth, confidence and capability on the job.