Senior Retail Supervisor: Lead Customer Experience & Team Growth

bunnings; Colac; On-site; AUD 62,000 - 72,000; Full time

Benefits offered by this job

Team discount

OnePass membership

100+ exclusive team member benefits

12 weeks paid parental leave

Festive gifts

Cafe discounts

Traveling store opportunities

Job summary

Bunnings is seeking a Senior Supervisor to be at the heart of the store, partnering with the leadership team to keep the shop safe, well-stocked and ready for customers. You will drive daily operations, coach staff, and ensure a high-quality customer experience while leading from the front.

This full-time role demands flexibility across morning, day and evening shifts over a 7-day roster, with a pay rate of $31.93 per hour for this role.

Qualifications

• Experience in a retail or customer-facing leadership or supervisory role.
• Strong communication and teamwork skills.
• Ability to make decisions and solve problems in a practical way.
• Focus on safety and creating a positive environment for team members and customers.

Responsibilities

• Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experience
• Support day-to-day store operations, including opening and closing, and stepping into site leadership when required
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing
• Resolve customer queries in a practical, helpful way that builds trust and loyalty
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job

Skills

Leadership

Customer service

Stock management

Safety culture

Communication

Job description

Bunnings is seeking a Senior Supervisor to be at the heart of the store, partnering with the leadership team to keep the shop safe, well-stocked and ready for customers. You will drive daily operations, coach staff, and ensure a high-quality customer experience while leading from the front.

This full-time role demands flexibility across morning, day and evening shifts over a 7-day roster, with a pay rate of $31.93 per hour for this role.