Senior Store Manager | Victoria's Secret | Chadstone

Valiram; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Staff discounts across premium brands

Leadership development and brand

Competitive salary and incentives

Career opportunities

Job summary

Victoria’s Secret Chadstone is seeking an accomplished Senior Store Manager to lead performance, people and the future of our premium flagship. You will own store sales, profitability, customer experience and operations on the floor.

You will coach a sizeable store team, drive key KPIs, manage labour, roster planning and succession, and ensure stock integrity and brand standards while partnering with Brand and Support Office teams to translate data into action.

Qualifications

• Current or recent Senior Store Manager, Multi-Site Manager, Cluster Manager or Area Manager experience.
• Experience leading big-box, large-format or high-volume retail operations.
• Experience overseeing multiple stores or significant cross-store responsibilities.
• Strong record of improving sales, profitability, customer experience and KPIs.
• Experience managing substantial labour budgets, complex rosters and large retail teams.

Responsibilities

• Take complete ownership of store sales, profitability and operational performance.
• Drive KPIs including conversion, AOV, units per transaction and category performance.
• Managing labour investment, productivity, rostering and workforce planning.
• Leading, coaching and developing a sizeable store team.
• Building leadership capability and succession planning.
• Creating a positive, inclusive and high-performance store culture.
• Delivering an elevated, memorable and brand-compliant customer experience.

Skills

Senior Store Manager

Multi-Site Manager

Cluster Manager

Area Manager

Job description

Senior Store Manager | Victoria’s Secret | Chadstone

Lead the Performance, People and Future of Victoria’s Secret Chadstone

Victoria’s Secret is seeking an accomplished Senior Store Manager to lead our Chadstone store.

This is a significant leadership opportunity for a commercially driven retail professional with proven experience leading big-box, large-format or high-volume retail operations, as well as demonstrated multi-site leadership experience.

This is not a first-time Store Manager opportunity. We are looking for an established senior leader who can confidently take ownership of a complex retail environment, elevate commercial performance, build leadership capability and create a highly engaged, accountable store culture.

The Opportunity

As Senior Store Manager, you will have full accountability for the performance of Victoria’s Secret Chadstone across sales, people, customer experience, operations and profitability.

You will lead from the shop floor, set clear performance expectations and develop a strong leadership team capable of driving the business consistently.

Your responsibilities will include:

• Taking complete ownership of store sales, profitability and operational performance
• Driving key performance indicators, including conversion, average transaction value, units per transaction and category performance
• Managing labour investment, productivity, rostering and workforce planning
• Leading, coaching and developing a sizeable store team
• Building the capability, confidence and accountability of your leadership team
• Identifying and developing future leaders through structured succession planning
• Creating a positive, inclusive and high-performance store culture
• Setting clear expectations and addressing performance issues confidently and fairly
• Delivering an elevated, memorable and consistent customer experience
• Maintaining exceptional visual merchandising and global brand standards
• Ensuring strong stock management, loss prevention, compliance and operational execution
• Leading recruitment, onboarding, training and team retention
• Partnering effectively with State, Brand and Support Office teams
• Using commercial data to identify opportunities and turn insights into measurable action

What You Will Bring

To be considered for this senior appointment, you must be able to demonstrate:

• Current or recent Senior Store Manager, Multi-Site Manager, Cluster Manager or Area Manager experience
• Proven leadership experience within big-box, large-format, department store or high-volume retail
• Experience overseeing multiple stores, locations or significant cross-store responsibilities
• A strong record of improving sales, profitability, customer experience and key performance indicators
• Experience managing substantial labour budgets, complex rosters and large retail teams
• Strong commercial acumen and confidence interpreting retail performance data
• Demonstrated success building leadership capability and developing future Store Managers
• Experience strengthening team culture, engagement, accountability and retention
• Confidence managing underperformance and making commercially sound decisions
• Strong operational, stock management and loss-prevention capability
• Excellent communication and stakeholder-management skills
• A visible, hands-on leadership style with a genuine commitment to being present on the shop floor
• Flexibility to work across retail trading hours, including weekends, peak periods and public holidays

Experience within premium fashion, lingerie, beauty or customer-led specialty retail will be advantageous. However, the strength and scale of your leadership experience will be the priority.

The Leader We Are Looking For

You are a commercially sharp, people-focused leader who knows how to balance high expectations with genuine care.

You do not manage from the office. You are visible, decisive and connected to your team and customers. You know how to set a clear direction, build trust, create accountability and inspire people to deliver their best.

You understand that strong results come from strong leadership—and you have the experience to prove it.

Why Join Victoria’s Secret and Valiram?

• Lead one of the world’s most recognised retail brands
• Take ownership of an established, high-profile Queensland store
• Make a genuine impact on commercial performance and team culture
• Receive a competitive salary and performance incentives
• Access structured leadership development and brand training
• Build your career across Valiram’s expanding Australian and international portfolio
• Enjoy staff discounts across a portfolio of premium global brands
• Join a growing retail business with significant career opportunities

Established in Kuala Lumpur in 1935, Valiram is one of Asia-Pacific’s leading luxury and lifestyle retail groups.

Valiram operates more than 500 stores across the Asia-Pacific region and represents over 200 internationally recognised brands across fashion, beauty, watches, jewellery, confectionery and dining.

In Australia, our portfolio includes Victoria’s Secret, Bath & Body Works, Tory Burch, Tudor, Cartier, BVLGARI and Läderach.