Operations Team Manager (Stock Control) - Chadstone Melbourne

Louis Vuitton; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus

Staff discounts

Clothing and leather goods allowance

14 weeks' parental leave

Volunteer leave

Job summary

Louis Vuitton Chadstone Melbourne is seeking an inspirational Operations Team Manager (Stock Control) to lead a busy team and oversee back-of-house operations, stock control, and client experience.

You will partner with Store Management to build succession plans, manage performance, and ensure brand standards are maintained while delivering excellence in service and efficiency.

Qualifications

• 3–5 years' experience managing people in luxury retail.
• Experience with cashier and banking procedures.
• Strong time management and organisational skills.
• Excellent written and verbal communication.
• Availability for evenings, weekends and public holidays.

Responsibilities

• Lead and develop a team of up to 20, ensuring back-of-house operations run smoothly.
• Manage stock inventory, replenishment, and accurate stockroom organisation.
• Oversee vendor contracts, store maintenance, and payroll-related information with HR.
• Handle after-sales processes, client repair requests, and ensure timely follow-up.
• Contribute to daily schedules and workforce planning to match client traffic.

Skills

People management

Team leadership

Retail leadership

Stock control

Cashier procedures

Time management

Education

Bachelor's degree

Tools

MS Excel

Job description

Operations Team Manager (Stock Control) - Chadstone Melbourne

A Legacy of ExcellenceFor over 170 years, Louis Vuitton has defined the art of modern luxury. Rooted in craftsmanship and creativity, the Maison continues to inspire through innovation, elegance, and an unwavering commitment to excellence. From our iconic trunks to contemporary collections, Louis Vuitton remains a symbol of timeless style and forward-thinking artistry.Your OpportunityAs Team Manager (Operations) at Louis Vuitton Chadstone, you will be the operational heartbeat of one of our busiest Maisons in Australia. Located within one of the country’s most visited shopping destinations, the store enjoys a high flow of clients and a lively, energetic pace. You will ensure our back of house runs smoothly and efficiently, freeing the store team to spend more of their time with clients and ensuring the highest level of client experience is delivered. Working in close partnership with the Store Manager, you will lead and develop a team of up to 20, build succession plans, and represent the Maison’s values in everything you do.

Job responsibilities

Key Responsibilities Team Management and Development Ensure your team delivers a seamless and organised back of house experience for the selling teams. Coach your team consistently, identify their development and training needs, and partner with the Field Coach Trainer to tailor individual action plans. Identify, recruit and develop talent, and secure succession plans in collaboration with the Store Manager. Set individual and team goals, and proactively assess and manage performance against expectations. Motivate the team to drive business, creating a positive and harmonious environment and fostering cooperation within the team and between managers. Stock Management Maintain stock inventory in perfect condition, with efficient and logical organisation of all stock rooms (product and packaging). Manage delivery operations, preparing and replenishing stock quickly and accurately. Ensure the right products are available on the sales floor to improve store efficiency and maximise the client experience. Improve product availability by working with Supply Chain and managing My Product Request (MPR) to meet client needs. Administration Manage vendor contracts and monitor store maintenance. Liaise with HR Administration and payroll on timesheets and other required information. Support Store Management with staff planning and workforce management, taking into account anticipated traffic flow, commercial elements and staff availability. Manage stationery, uniforms and kitchen supplies, and handle cash management and expense reimbursement. Follow, and educate the team on, internal audit guidelines. After Sales Services Approach After Sales Services as a client relationship opportunity, providing the best possible client experience. Handle client repair requests, manage the repair process and ensure client follow-up. Manage and ensure quality issues are properly dealt with. General Follow company policies and procedures, championing a safety culture within the store. Be fully integrated into the store team, participating in the morning briefing and contributing to the store’s overall objectives. Support Client Advisors by preparing the daily schedule, including breaks, to match operations to client traffic and needs. Uphold Louis Vuitton Brand standards in grooming and behaviour.

Profile

About You You are an experienced and inspirational retail leader who takes pride in the details that make a store run beautifully. You thrive in a dynamic, fast-paced setting, and you bring curiosity, empathy, agility and a commercial mindset to everything you do, alongside a genuine passion for the Brand. You will bring: Ideally 3 to 5 years' experience managing people in a retail specialty or luxury environment (a Bachelor's degree or equivalent is a plus). Experience with cashier and banking procedures. Demonstrated time management, prioritisation and organisation skills. Excellent written and verbal communication skills. The ability to deal with ambiguity and adapt quickly to change. Strong computer literacy and a detail-oriented approach. A strong sense of service, professionalism, responsibility and ownership. Availability for evenings, weekends and public holidays, with occasional overtime as required.

Additional information

What We Offer

• Management incentive (bonus)
• Clothing and leather goods allowance
• Access to staff discounts at Louis Vuitton and across the LVMH Group
• 14 weeks' paid parental leave for the primary carer
• 1 day of volunteer leave

Our Culture

At Louis Vuitton, we are proud to cultivate an environment where people are encouraged to grow, succeed, and express their individuality. We believe in the power of teamwork, the value of diversity, and the importance of creating a workplace that inspires creativity and belonging.

Join Us

If you are ready to take the next step in your leadership journey and be part of a Maison that celebrates innovation, heritage, and excellence,