MECCA Chadstone - Flagship Assistant Store Manager

MECCA; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Monthly performance bonus

Staff product discount

Product allowance

Parental support program

Job summary

MECCA Chadstone is opening a flagship store and seeks a dynamic Flagship Assistant Store Manager to lead operations in a fast-paced, immersive beauty destination. The role is full-time, with late-night and weekend shifts on a 9-day fortnight rotation, reporting to the Flagship Store Manager.

You will review customer experience data, coach staff to meet MECCA’s service standards, and build a high-performing team while driving improvements in KPI performance and store operations.

Qualifications

• Extensive retail management experience, leading teams to deliver excellent customer service.
• Proven ability to manage wage costs and budgeting aligned with business needs.
• Strong stakeholder management and coaching skills to uplift performance.

Responsibilities

• Full-time role with shifts including late nights and weekend peak trade.
• Review customer experience data with the Flagship Store Manager and drive improvements.
• Uphold MECCA Magic standards and coach team members on service quality.
• Build and lead a high-performing team, focusing on trading managers and staff development.
• Drive store performance by addressing KPIs and operational initiatives.

Skills

Retail management

Team leadership

Budgeting

Stakeholder management

Coaching

Organizational skills

Job description

MECCA Chadstone - Flagship Assistant Store Manager

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal hasremainedthe same since the beginning - to help our community look, feel, and be their best.

Andnow,we're building something special at Chadstone – our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life.

MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000 sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, plus more than 200 brands and over 50 services.

We're looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast-paced environment, and find joy in helping customers look, feel and be their best.

We are searching for an exceptional Flagship Assistant Store Manager at our new MECCA Chadstone store! This role offers unparalleled experience and exposure in a dynamic and inspiring environment.

Day-to-day responsibilities:

As a Flagship Assistant Store Manager, you will work on a full-time basis. This will include shifts across late night and weekend peak trade, working alternate weekends on a 9day fortnight rotation.

Work with the Flagship Store Manager to review customer experience data, identify successes and areas for improvement, and implement effective changes through feedback and coaching to drive continuous improvement.

Uphold MECCA Magic standards by consistently delivering exceptional customer experiences, regularly observing interactions, and confidently coaching team members on MECCA’s customer service standards.

Work closely with the Flagship Manager to build a high-performing team, providing leadership and development to Trading & Assistant Trading Managers while fostering a positive workplace culture in line with MECCA’s values and utilizing MECCA Pulse feedback to support continuous improvement in team member experience.

Contribute to overall store performance by identifying actions to improve key performance indicators and drive initiatives to enhance store operations and customer satisfaction.

Collaborate with the Flagship Operations Manager to deliver operational excellence in store across stock maintenance, visual merchandising, loss prevention, safety and hygiene.

What you’ll bring to the role:

Extensive retail management experience, leading a retail concept with 60+ team members for a minimum of 2 years

Previous experience managing wage costs and budgeting, in line with business needs

Strong commercial skills, with the ability to autonomously make decisions in line with your strategic objectives

A pursuit of operational effectiveness with demonstrated back of house experience (highly desired)

A genuine care about people, always seeing through the eyes of the customer and team to ensure the best experience

An ability to think big and long-term, and drive change through influencing others

Strong stakeholder management skills internally and externally

Strong coaching communication style with an ability to lead with empathy in care whilst driving performance

Organizational skills and a proven track record in operating in and agile and dynamic environment

Previous cross-functional or support centre project exposure (highly desired)

Life as a Flagship Assistant Store Manager at MECCA:

World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events

Opportunities to earn more with our monthly performance bonus program

Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.

A competitive parental support program, including ongoing superannuation payments while on parental leave

More than skin deep:

At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program,MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.

We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us, and together we can make the world over.To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html