Senior Store Leader - Customer Experience & Safety

Bunnings; Mount Barker; In loco; AUD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Team discount

OnePass membership

Exclusive team member benefits

12 weeks parental leave

Festive gifts & cafe discounts

Career development

Descrizione del lavoro

Bunnings is seeking a Senior Supervisor to lead store operations, guide a team, and enhance the customer experience in a fast-paced retail environment. You will partner with store leadership to keep the store safe, well-stocked, and prepared for customers, while developing your leadership capabilities and driving the store’s success.

The role requires flexibility across morning, day, and evening shifts over a 7-day roster.

Competenze

• Experience in a retail or customer-facing leadership or supervisory role.
• Confidence supporting store operations, including safety, stock management and customer service.
• Strong communication and teamwork skills.
• Ability to make decisions and solve problems in a practical way.
• A focus on safety and creating a positive environment for team members and customers.
• Availability to work across a rotating roster, including opening and closing shifts.

Mansioni

• Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experience
• Support day-to-day store operations, including opening and closing, and stepping into site leadership when required
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing
• Resolve customer queries in a practical, helpful way that builds trust and loyalty
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job

Conoscenze

Retail leadership

Customer service

Communication

Team supervision

Safety culture

Roster flexibility

Descrizione del lavoro

Bunnings is seeking a Senior Supervisor to lead store operations, guide a team, and enhance the customer experience in a fast-paced retail environment. You will partner with store leadership to keep the store safe, well-stocked, and prepared for customers, while developing your leadership capabilities and driving the store’s success.

The role requires flexibility across morning, day, and evening shifts over a 7-day roster.