Servicenow Developer

Accenture Global; Western Australia; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Flexible Work Arrangements

Career development program

Job summary

Accenture is seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. You will translate business needs into technical solutions and work with ITSM modules including HRSD, SecOps, or CSM.

The role requires hands-on JavaScript in ServiceNow, Studio and Flow Designer experience, and strong collaboration with admins and stakeholders. A CSA certification is required, with potential CAD/CIS certifications considered a plus.

Qualifications

• 2+ years of experience as a ServiceNow Developer.
• Hands-on development using JavaScript in ServiceNow.
• Familiarity with ITSM modules; HRSD, SecOps, or CSM a plus.
• Experience with ServiceNow Studio, Flow Designer, IntegrationHub.
• Understanding of ServiceNow data model and CMDB.
• CSA cert is required.

Responsibilities

• Design and develop custom applications and enhancements on the ServiceNow platform.
• Create and maintain ServiceNow modules like Incident, Problem, Change, Request, CMDB, and more.
• Develop Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Customize forms, fields, workflows, and user interfaces.
• Integrate ServiceNow with external systems using REST/SOAP APIs and MID Servers.
• Participate in Agile development practices and sprints.
• Collaborate with process owners, admins, and stakeholders to gather requirements.
• Maintain documentation for architecture, configuration, and custom development.
• Ensure platform integrity, performance, and security.

Skills

JavaScript

ServiceNow knowledge

ITSM understanding

Communication

Collaboration

Education

CSA - ServiceNow Certified System Administrator

CAD / CIS certifications

Tools

ServiceNow Studio

Flow Designer

IntegrationHub

GlideRecord

GlideAjax

REST/SOAP APIs

Job description

About Accenture

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com

We are seeking a skilled ServiceNow Developer to join our team to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have experience with ServiceNow development best practices and be able to translate business needs into technical solutions.

Key Responsibilities

• Design and develop custom applications and enhancements on the ServiceNow platform.
• Create and maintain ServiceNow modules like Incident, Problem, Change, Request, CMDB, and more.
• Develop Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Customize ServiceNow forms, fields, workflows, and user interfaces.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, etc.
• Participate in Agile development practices (Scrum, sprints, daily standups).
• Work closely with process owners, admins, and stakeholders to gather requirements and implement solutions.
• Maintain documentation for architecture, configuration, and custom development.
• Ensure platform integrity, performance, and security.

Security Clearance

• Current Baseline Security Clearance and willingness to upgrade to NV1
• Australian Citizens with ability to obtain a clearance considered

Requirements

• Proven experience as a ServiceNow Developer (2+ years preferred).
• Hands-on development using JavaScript in ServiceNow.
• Familiarity with ITSM modules; knowledge of HRSD, SecOps, or CSM is a plus.
• Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Understanding of ServiceNow’s data model and CMDB.
• Familiarity with GlideRecord, GlideAjax, and ServiceNow scripting APIs.
• ServiceNow Certified System Administrator (CSA) required.
• CAD, CIS (e.g., ITSM, HR), or other certifications are a plus.
• Strong communication and collaboration skills.

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Equal Employment Opportunity Statement for Australia

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.